Project Manager - Patient Experience

We are searching for a Project Manager, someone who works well in a fast-paced setting. In this position, you will be responsible for the organization and project management of broad-based department initiatives for Patient Experience and Support Services. This individual will be responsible for system-wide Patient Experience projects, patient and family services programs, new initiatives, and provide ongoing support for key departmental operational programs and partnerships.

Skills & Requirements

• Required bachelor's degree Computer Science, Finance, Business Administration, Biology or other business, healthcare, or science field.
• Required 4 years business, project, finance, or healthcare experience.
• A Master's Degree in Computer Science, Finance, Business Administration, Biology or other business, healthcare or science field can be substituted for two (2) years of experience.

Job Duties & Responsibilities

• Serve as Project Manager for various multi-faceted strategic and business-related projects.
• Formulates, administers, and maintains the detailed Project Plan, which will include all required activities, tasks, risks, issues, and resources requirements, leading to a successful and timely implementation. Provides regular project status reports as required.
• Ensures project documentation (agendas, minutes, project plans, presentations, etc.) is complete, timely, accurate, and in accordance with standards and policies.
• Facilitates, communicates, listens and works with project team members. This may include communication and coordination with internal and external customers, including the ability to make formal and informal presentations to technical and/or non-technical staff and leadership.
• Determines staff resource needs by assessing the size, duration, scope, and complexity of the project.
• Provides timely support to staff or team members to help achieve the project's goals.
• Interacts with leadership to understand project needs and priorities.
• Establishes project governance and conducts steering and work team meetings.
• Plans and executes smooth transition of system responsibilities to support staff and/or leaders at completion of project.
• Manages three important variables pertaining to projects: cost, scope, and time.
• Develops and reports appropriate project metrics.
• Analyzes project standards, methodologies, and impacts.
• Uses facilitation and interpersonal skills to manage conflicts within the project team and escalates and involves leadership when deemed appropriate.
• Prepares and analyzes project metrics and assists in background research as needed.
• A master's degree in computer science, Finance, Business Administration, Biology or other business, healthcare or science field can be substituted for two (2) years of experience.

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.