Project Manager, Office Of The Chief Medical Officer

Project Manager, Office of the Chief Medical Officer

Reporting to the Vice President of Enterprise Quality, the Project Manager will support several functions within the department. The Project Manager will provide project management support to the VP of Enterprise Quality and several Quality initiatives. This position requires strong organizational and project management skills, excellent interpersonal skills, professional maturity and ability to prioritize and adapt in a complex environment. The position requires collaboration with other teams within OCMO and other departments and sites within the Mass General Brigham Enterprise, hospital teams, as well as external vendors.

• Project support for Provider Performance Excellence and Medical Affairs work including performance management framework, tracking, tools, and meeting cadence.

• Provide project management support for CQO/ACMO prioritized goals and projects

• Collaborate with cross-functional teams to ensure seamless collaboration and achievement of Quality objectives.

• Support VP with Quality goal tracking

• Create and maintain effective record-keeping systems for the Enterprise Quality department such as distribution lists, org charts, meeting agendas, and meeting notes/minutes.

• Create, implement, and manage efficient administrative processes and workflows such as curation of offboarding plans/exit interviews and exit interview data collection, and onboarding/orientation plans.

• Create, implement, and manage tools and resources to enhance overall team functionality for the Enterprise Quality department such as a meeting toolkit, time management toolkit, Teams pages, Professional Development Framework, Performance framework, email etiquette, and mentorship programs.

• Manage professional development framework and tracking

• Contract/vendor tracking, such as invoice tracking for RL Datix and Vizient.

• Expense tracking, projections, and accuracy monitoring/clean-up of non-salary budgets.

• Build and maintain strong relationships with key Quality stakeholders, both internal and external.

• Assist with administrative support for Community Division ACMOs meeting and collaborative platforms

• Draft, edit, and review internal communications on behalf of the VP and other Quality leaders.

• Provide project support for unexpected events such as safety events, CCRs, and shortages/recalls.

• Handle sensitive and confidential information with the utmost discretion.

• Ensure compliance with privacy and data protection regulations.

• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

• Other duties and responsibilities as assigned.

Qualifications

• BS/BA or equivalent required
• 5-8 years of experience in health care, preferably in a provider setting
• Experience in clinical project management preferred
• Experience in health care quality measurement, reporting, and improvement preferred
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies

• Professional demeanor, ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.
• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization.
• Ability to think about strategic problems, generate and present options, and facilitate consensus and decision-making among constituent clinical groups and executive leadership.
• Excellent organizational skills, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule.
• Influencing skills to engage clinicians and other leaders.
• Ability to effectively present ideas and information in a variety of formats to a wide range of audiences.
• Experience with Microsoft Office applications.
• Solid understanding of the health care environment, demonstrated ability to effectively work with clinical staff a plus.
• Demonstrates team oriented, collaborative nature and is flexible, resourceful, and resilient.
• Ability to work independently exercising good judgment, diplomacy and discretion and maintain strict confidentiality.
• Excellent written and verbal communication skills.
• Excellent attention to detail and follow-through.
• Adapts quickly and happily to changing conditions, uses resources and relationships to develop solutions.
• Ability to recognize when issues should be escalated.

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.