Project Manager-Email/Lifecycle/Crm

Lamark Media (“Lamark”) is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark’s methodology is to create a custom omnichannel strategy that leverages digital marketing assets like a portfolio which can be measured, optimized and scaled for long-term success.

The company was founded in 2009 with the vision of developing a full-service platform that provides a comprehensive suite of digital marketing services in-house with an agnostic approach to driving growth.

Our mission is to create more value for others. Our core values inspire us to over-deliver on expectations and to create more success for the partners we serve. 

We are currently seeking a Lifecycle Project Manager (PM) who works in seamless coordination with our Lifecycle Marketing - Email teams to bring our amazing work together for our clients. Primarily responsible for driving the details and managing the resources for Email-Lifecycle-CRM, the PM is focused on ensuring that client work is delivered on time, on budget, and within scope.

The PM works Lifecycle Department to be the pacesetter who removes obstacles, with a keen ability to schedule, align, and manage the time of different tasks of a project, while being responsive to the dynamics of the project (such as the delayed fulfillment of tasks). 75-90 percent of the time in this role is spent formally or informally communicating.

Key Responsibilities:

Project Management (90%)

• Direct timelines and project deliverables for assigned designated book of business
• Provide key insight and direction to drive the quality and performance of the project and client portfolio supported
• Manage project and client profitability throughout the course of an engagement
• Manage tactical initiatives for the client's business; maintain a focus on the short-term deliverables, concurrent with a firm understanding of client's long-term goals.
• Communicate regularly with client on status, timeline, budget, deliverables, performance reporting, competitive intelligence analysis and other follow-up items.
• Coordinate client/agency team meetings, including project kick-off meetings and periodic update meetings with the client
• Collaborate with Lifecycle Team to submit proposals, suggested concepts, and estimated budgets to client for approval
• Coordinate and participate in all internal client-related meetings, keeping on top of client's projects and current status; responsible for related internal follow-up
• Work closely with internal departments to monitor and direct as necessary the day-to-day project flow; provide clear and timely direction to Lifecycle departments.
• Conduct competitive intelligence research
• Support billing and financial reconciliation activities, including monthly revenue recognition and projection
• Maintain internal client files on company network and update information sharing archive

Account Development (5%)

• Understand what motivates your client personally, professionally, and institutionally
• Own client relationships, work to contribute strategic value beyond day-to-day campaign tactics and drive the strategic communications roadmap for clients
• Develop annual account plans and work with team to deliver those plans
• In combination with others, consistently cultivate a portfolio of new business efforts
• Educate client on new offerings and trends that could impact their business
• Think DIFFERENTLY about how to give our client’s a competitive advantage

Personal Development (5%)

• Actively participate in agency learning and development activities
• Complete and regularly review professional development plan with manager

Requirements:

• Experience level: 2+ years
• CRM Experience
• Email/ SMS/Lifecycle Experience 
• Previous agency experience
• Strong analytical skill set
• Great communicator
• A proven understanding of the planning, creative and production processes across multiple types of work that Lamark produces, such as:
  • Brand strategy & creative development
  • Digital marketing
  • Search marketing
  • Social media
  • Programmatic media
  • Connected TV
  • Email and marketing automation
  • Website and other interactive projects
• Organized, reliable, responsible, and extremely detail-oriented and possessing a problem-solver mindset
• The drive to coordinate and traffic a variety of projects that transcend the various roles within the agency (strategic, creative, technical)
• Able to work in a fun, yet professional, fast-paced, and team-oriented work environment
• Able to work with multiple interruptions under tight deadlines while maintaining a sense of calm and humor
• Ability to prioritize ruthlessly and manage multiple projects at once
• Highly collaborative and able to work with a wide range of personalities
• Proven experience with any project management software, with the willingness to learn Lamark’s system and related programs
• Advanced Microsoft Excel and/or G-sheet skills (pivot tables, formulas, etc.)

Perks & Benefits

• Incredible company culture - we are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships
• Diverse and forward-thinking environment
• Great career growth opportunity—you’ll have direct access to agency leadership
• Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered
• 401(k) with employer matching

Lamark Media is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, Lamark Media encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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