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SalaryWork Mode: Remote
Location: Remote at Kohler Energy, WI
Opportunity
Responsible for providing support of large diesel-powered generator sets within Kohler Power Systems. This individual will be considered the primary expert for all service activities and issues for large diesel engines product line. This individual will be involved in all phases of the product life cycle from the product design phase and various stages of the product life cycle to ensure service and technical support is consistent with the department and company philosophy.
Specific Responsibilities
- Actively participate in the product development process to ensure that the product can be serviced and repaired effectively and that considerations are made during the development cycle for serviceability and low cost of ownership.
- Provide hands on resources during the development stages to learn the product and ensure product integrity and serviceability at release date.
- Develop and implement special tools and equipment necessary to service the product.
- In cooperation with the Technical Publications department, develop service literature, installation information, and other support documents that will provide a high level of service support.
- Provide training for Kohler associates as needed for installation and service support.
- Assist the Service Training department in development of on-line and classroom training programs. Provide support for the Training Department by assisting in training for customers at the factory and in the field.
- Work with the Aftermarket Parts department to develop an initial factory service stock of replacement parts; develop a list of required parts for all levels of field service support including dealers and distributors.
- Coordinate the procurement and release of special tools and equipment to ensure timely service repairs by Kohler customers. This may include a special tool loaner program.
- Develop a methodology of release of software products used in the product line(s) and ensure a timely release of any software updates. Ensure that software updates are communicated to all service entities.
- Train other Kohler associates as needed to provide backup support for customers.
- Travel as needed to customer locations to investigate product issues and assist Kohler distributors, dealers, and customers in resolving product issues.
- If necessary, travel to customers and participate in repair activities. These repair activities may involve and include Kohler service entities, direct customers, and owners.
- Responsible for performing failure analysis and preparing reports for the Quality department for corrective action.
Skills/Requirements
- Bachelor’s Degree in an engineering discipline (preferably Mechanical Engineering) from an ABET accredited engineering or engineering technology program OR Bachelor’s degree in a related field with successful completion of the EIT exam or a PE license is required.
- Must have exceptional communication skills.
- Travel is estimated to be 30-50%. Some international travel required.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The salary range for this position is $85,350 - $106,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
- Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
