Project Coordinator

Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.

SUMMARY: Own end to end start and completion of complex projects for a Key Account. Responsible for leading and coordinating teams to deliver projects that span across one or more regions. Manage resources, schedules, financials, and adhere to quality control guidelines throughout the full systems life cycle. This includes management of risks, issues, and project change requests to ensure successful and on-time project delivery. Contribute and/or suggest process improvement initiatives as it relates to improving project delivery. Insure customer satisfaction by insuring timely completion of projects, interface with internal, external customers/stakeholders and service providers to insure continued progression to assigned project completion date.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Coordinate completion of routine to complex projects, provide support for key customer(s).
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives or agreement service levels.
• Gathering customer input and creating requirements for specific projects to provide to shared services or project team.
• Regular follow-up and reporting on at risk (completion date, exceeded service hours) task/services/projects, and escalate as needed.
• Focus on continuous improvement of key KPI’s.
• Develop and manage all aspects of project and program engagement from planning, external relationships, communications, risks, and issues.
• Regular follow up required to complete evaluations and close projects.
• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.
• Provide excellent customer service through continuous and regular contact with internal stakeholders for follow-up/updates, responding to inquiries, and researching/resolving any issues/problems.
• Track and process project/assignments billing for assigned department/group, working with accounting to resolve any billing/accounts receivable/credit issues.
• Reporting on status of assigned accounts to management, or as needed.
• Deliver appropriate and effective executive level communication.
• Perform other related duties and projects as assigned.

QUALIFICATIONS & REQUIREMENTS:

Knowledge, Skill, & Abilities

• Managing or coordinating projects/customer relationships is mandatory.
• Strong project/time management and organizational skills, with the ability to work in a fast-paced, multi-tasking environment while coordinating multiple and changing projects/priorities.
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple businesses.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work under pressure, carry out urgent requests and meet deadlines.
• Must be articulate, professional, and be customer service oriented.
• Team-building skills with technical and non-technical staff.

Education

• Bachelor’s Degree in appropriate field or equivalent work experience.

Experience

• Minimum 4 years of customer relationship management, including tracking and planning projects for large multi-national organizations.
• Customer Relationship Management experience where customers are large companies and projects are service based.
• Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and / or Senior Leadership
• Proven ability to demonstrate a drive for results and accountability of business needs.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
• Interpersonal skills to influence and spur change, facilitate and enhance performance.

TUV Rheinland North America EEO Statement

As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.