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Form of workWho WE are:
RailPros is a leading engineering and safety services company in the rail and transit industry. Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and companies. We achieve this by providing unique services to rail and transit companies across North America. Through teamwork, continuous improvement, and a passion for excellence, we strive to understand our customers' challenges and earn their trust. Our dedication to staying updated on industry developments enables us to help our customers succeed. We are driven by a shared goal of keeping America moving and ensuring customer satisfaction.
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Job Summary:
The Project Coordinator – Field Services position provides support for the business operations manager & supervisor, field managers, and field staff. This position coordinates activities for clients across the US, including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field.
Essential Duties & Responsibilities:
- Works with railroad and contractors to ensure that all permits/license requirements are met before any construction/work takes place on or near the railroad property
- Coordinates and works closely with the field for scheduling flagging and/or construction monitoring
- Actively anticipates, identifies, and recognizes issues and initiates steps to resolve any conflicts
- Involved in reporting processes and ensures accurate data input for all communication
- Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF
- Expert utilizing email communication and verbal communication with customers
- Strong organizational skills to manage numerous customers daily
- Answers diverse phone calls with excellent customer service skills
- Other duties as assigned or required to meet the business needs
Knowledge, Skills, & Abilities:
- Proficiency with electronic communications including phone, e-mail and text
- Experience in dealing with customers firsthand, working through difficult situations, and resolving issues as needed to meet commitments of the department
- Proven experience making decisions while following departmental guidelines
Required Education and Experience:
- A high school diploma or equivalent
- Two years of administrative and/or project management experience
Preferred Education and Experience:
- Prior experience with client/customer service
- Project coordinating
- Some college preferred
Additional Qualifications, Certifications, etc.:
- Excellent customer service skills as well as the ability to think and work independently
- Discretion in handling confidential information is required
- Detail oriented
- Intermediate technical skills
- Thoroughness
- Collaboration skills
- Communication proficiency
- Flexibility
Why RailPros:
- Mentorship and Professional Development: At RailPros, interns can work closely with experienced professionals, gaining valuable mentorship and guidance. This hands-on experience allows interns to enhance their technical skills and apply their academic knowledge in a real-world setting, preparing them for a successful transition into a full-time engineering role.
- Involvement in Meaningful Projects: Interns at RailPros are actively involved in the design and development of rail infrastructure projects, contributing to the success of ongoing initiatives. This level of involvement provides interns with a sense of ownership and the chance to make a tangible impact, fostering a deep connection to the company and its mission.
- Pathway to Full-Time Employment: RailPros is committed to providing a pathway to full-time employment for interns who demonstrate potential and dedication during their internship. This commitment offers interns a clear trajectory for their career growth and the opportunity to continue contributing to the company's success beyond the internship period.
- Innovative and Collaborative Environment: Interns at RailPros are immersed in an innovative and collaborative work environment, where their ideas and contributions are valued. This fosters a culture of creativity, teamwork, and professional growth, making RailPros an ideal place for aspiring engineers to launch their careers and thrive in a supportive and dynamic setting.
Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now for an opportunity to contribute to our success.
Equal Employment Opportunity (EEO):
RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at hr@railpros.com.
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