Programs Supervisor - Hybrid-Remote Options Available

Salary: $30.28 - $45.41 Hourly
Location : 80112, CO
Job Type: Full-time
Job Number: 05597
Department: Community Resources Department
Division: Arapahoe/Douglas Works!
Opening Date: 12/05/2023
Closing Date: 12/26/2023 11:59 PM Mountain
Description
The Workforce Program Supervisor is responsible for supervising program staff and day-to-day operations of their workforce programs team, which includes Career Services/Wagner Peyser programming. Works under the direct supervision of the Workforce Programs Manager. Supervises and mentors a team of approximately 3 - 7 staff, as well as program operations oversight, which includes, but is not limited to, resource center operations, budget oversight, program compliance, program performance, program activities and in-person and virtual service delivery.
*This position will be stationed primarily at the Castle Rock office inside Arapahoe Community College Sturm Campus at 4500 Limelight Ave, Castle Rock, CO 80109.
Arapahoe/Douglas Works is a grant-funded organization that has operated successfully for over 40 years. All positions are subject to grant funding availability.
Duties

• Coordinates and provides programmatic oversight for Career Services/Wagner-Peyser programming and other workforce grants and programs as assigned.
• Exercises leadership skills with specific emphasis on integrity, communication, collaboration, problem-solving, change-management and accountability.
• Monitors and tracks programmatic budget, which may include, but may not be limited to, participant expenditures, personnel, and administrative/overhead expenses. Ensures program funds are spent out at appropriate levels to maintain compliance.
• Responsible for program performance goal attainment, outreach, and the development and implementation of program activities in support of outlined goals and measures.
• Monitors program activities to ensure consistency and compliance with federal, state, contractual, and local regulations and policies, and to ensure customer access to applicable workforce services and programs.
• Monitors team and individual performance related to programmatic goal achievement, customer service, program compliance, and case management. Provides constructive feedback and coaching.
• Advises and coaches staff regarding effective methods for dealing with difficult customers and situations.
• Monitors and coordinates data tracking for program outcomes, performance, and compliance.
• Assists with onboarding and staff training and professional development.
• Maintains thorough understanding of all internal departments, programs, and resources.
• Provides coverage for workshop/orientation facilitation and resource centers as needed.
• Responsible for ensuring compliance with all requirements as outlined in contractual agreements, federal, state, and local policies and regulations.
• Oversees and manages day-to-day logistical tasks, issues, and activities associated with programmatic and team operations.
• Manages and organizes staff assignments and workflow, including scheduling. Ensures staff understand duties and delegated tasks.
• Develops and tracks outreach strategies for new and existing customers.
• Collaborates with internal and external partners to enhance service delivery.
• Performs other duties as assigned.

Skills, Abilities and Competencies:

• High degree of proficiency with MS Office Suite and other software as needed.
• Ability to develop and maintain positive, professional and constructive relationships with team members, internal and external customers.
• Excellent written and verbal communication skills, with the ability to present information in a clear and concise way.
• Demonstrate a high level of organizational skills to ensure work is completed in a timely and consistent. manner.
• Ensure quality customer service is provided in a timely and consistent manner.

Behavioral Competencies (these are required for all positions at ACG):
Accountability
Accessibility
Inclusivity
Integrity
Requirements
Education and Experience:

• Any equivalent combination of education and relevant experience totaling 7 years will be considered, such as HS diploma or High School Equivalency + 7 years' experience, Associates + 5 years, or Bachelors + 3 years.
• Relevant experience includes previous supervisory experience, working in workforce development, exposure to government environment, working with individuals with barriers to employment in counseling, training, vocational education, rehabilitation, teaching or related setting.

Preferred Experience:

• Supervisory experience
• Workforce development experience

Supplemental Information
Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Work Environment:

• Work is generally confined to a standard office environment.

Physical Demands:
The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.
As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.
01
Please choose the response that best describes your educational background.

• Some High School classes
• High School Graduate or GED
• Associate Degree
• Bachelor's Degree
• Master's Degree

02
Choose the response that best describes your years of relevant experience. Relevant experience includes previous supervisory experience, working in workforce development, working with individuals with barriers to employment in counseling, training, vocational education, rehabilitation, teaching or related setting.

• Less than one year of experience
• 1 year to less than 2 years of experience
• 2 years to less than 3 years of experience
• 3 years to less than 4 years of experience
• 4 years to less than 5 years of experience
• 5 years to less than 6 years of experience
• 6 years to less than 7 years of experience
• 7 or more years of experience

03
How do you deal with multiple competing deadlines and activities? Please provide an example.
04
Briefly describe your experience leading a team and/or project.
05
Briefly describe your experience budgeting and overseeing expenditures.
06
Briefly describe any experience you have had with outreach and engagement.
07
Do you understand that final offers for this position will be made within the range listed considering your background and experience as well as internal equity?

• Yes
• No

08
Do you understand that this position may require you to work on-site and remotely?

• Yes
• No

09
Do you understand that you may be asked to provide coverage at all the Arapahoe/Douglas Works! locations (Altura, Oxford Vista, Lima, Castle Rock)?

• Yes
• No

10
Do you have a current, valid driver's license?

• Yes
• No

11
Have you received eight or more points within the past twelve months or twelve or more points within the past twenty-four months against your driving record?

• Yes
• No

12
How many moving traffic violations have you been cited for in the past two years?

• Less than 3 violations
• 3 or 4 violations
• 5 or more violations

13
In the past three years, have you had your driver's license revoked or suspended?

• Yes
• No

Required Question