Programs Coordinator

Job Type
Full-time
Description
Tharp Custom Cabinetry is a custom design cabinet manufacturer in business for over 50 years. Our employees are empowered to make a difference in a positive team-oriented environment based on a set of core values: Ownership, Service, Integrity, Teamwork, and Execution.
Here at Tharp Custom Cabinetry, we do more than just make cabinets, we deliver dreams and deliver WOW by providing excellent customer service while utilizing the latest manufacturing automation. Our company is driven to hire people who can solve problems, think outside the box, embrace change, and want to win. Our company succeeds by surrounding ourselves with diverse backgrounds and rewarding those who go above and beyond.
Applicants must operate with a high level of integrity and ethics. A positive attitude and willingness to embrace the process is a must. We seek team members who can communicate in an effective and meaningful manner.
The Programs Coordinator will contribute to world class customer service through superior organization, communication, and customer service for our program builders.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Work with sales to maintain a task list including deadlines for each design/task that is reviewed a minimum of once weekly to confirm correct prioritization.
• Manage and maintain program templates within Tharp's cabinet vision software to ensure quality designs a passed to drafting
• Manage and complete job entry into Tharp's ERP system
• Manage and maintain the file structure for each job through the selections, job entry, and drawing finalization phases of the project
• Submit and follow up on samples to confirm they are on time and a proper match for customer meetings.
• Submit, follow up, and facilitate completion of CERs as needed potentially including researching materials price/lead times, calling pre-quote design review meetings, etc.
• Facilitate customer sign off and adherence to Tharp process flows by builders for superior customer experience
• Follow up on action items assigned to internal team members.
• Attend and/or run customer meetings as necessary to take notes and document decisions with the meeting.
• Request additional resources if needed to meet deadlines, and effectively delegate by setting expectations and following up to confirm designers are on track.
• Monitoring email communication to and from customers and answering questions when the Program Manager is unavailable.
• Monitor quality and adherence to Tharp drawings standards and teach/guide other designers when quality problems are found.
• Participate in monitoring all design and sales short orders associated projects, finding root cause, and implementing countermeasures to keep quality problems from reoccurring.
• Other duties as assigned.

Requirements
Experience:

• Bachelor's degree in Construction Management, Business Administration preferred but not required
• 2 years experience in a construction field required
• 2 years of CAD based software required, cabinet vision experience preferred
• 2 years of direct work experience in cabinetry preferred
• Proven experience working independently and in a team environment.
• Capable of managing schedule for self and others

Skills and Competencies:

• Must be highly organized, and able to adapt to changing priorities to provide superior customer service
• Can adapt to ever changing priorities, demands and timelines through analytical and root cause countermeasure capabilities. Adept at driving issues to root cause for corrective action.
• Must be able to over communicate with customers and internal team members in person, over the phone, and in writing
• Reacts to project changes and non-conformances efficiently and effectively
• Ability to effectively read architectural drawings and company documentation
• Flexible and Change-ready
• Ability to communicate effectively with all key stakeholders within and outside of the company.
• Ability to create teamwork and cooperation for all sources within a project. Ability to overcome difficult situations and create win-win for Tharp and its customers.
• Strong Written and oral communication skills
• Strong knowledge of computer systems and technology
• Ability to prioritize and effectively execute in a high-pressure environment.

We offer consistent hours with competitive wages and benefit packages including medical and dental plans, paid holidays, and paid time off.
Tharp Custom Cabinetry is a drug-free workplace. Passing a drug screen and background check is required for employment.
Tharp Custom Cabinetry provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Salary Description
$21/hr to $25/hr