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SalaryPosition Summary:
Program Support Representatives are integral part of IQVIA’s Affordability services team responsible for supporting patients, client contact center (hub), pharmacies, and medical professionals. Programs typically consist of pharmaceutical brand-initiated payment assistance solutions such as co-pay cards, vouchers, and direct patient reimbursement.
Program Support Representatives are responsible for fielding inbound phone call requests such as: direct patient reimbursements, program eligibility, explanation of program benefit and explanation/troubleshooting of submission denials. This is a remote position with option to work in the Durham, NC office.
The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Primary Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact ACSS.
- Quickly assess the user's concern and provides first level support for issue resolution.
- Recognize operational challenges and suggest recommendations to management, as necessary.
- Show empathy and deescalate caller concerns to provide a positive caller experience.
- Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
Required Qualifications:
- High School Diploma or equivalent, some college preferred.
- Experience in medical billing, insurance verification, or similar related patient services experience.
- Previous data entry experience and ability to type 30wpm+
Preferred Qualifications:
- High School Diploma or equivalent, some college preferred.
- Experience in medical billing, insurance, or adherence support services
- HIPPA certified, or experience in claim submission / claim processing.
- Pharmacy Tech Experience
- Bi-lingual (English / Spanish)
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role is $22 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
