Sr. Director For Academic Support Programs

999169

Sr. Director for Academic Support Programs

Administration - Staff

EP - EHRA 12 mo leave earning

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and strive to provide service, leadership, and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing, and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of University Advising, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRiO Programs, UNCG Guarantee, GEAR UP UNCG, and the Multiliteracy Centers (Speaking Center, Writing Center, and Math Help Center).

Primary responsibilities of the position:

• Develop, implement, assess, and strengthen Academic Support services and workshops, such as tutoring, academic advising, supplemental instruction, peer mentoring, and academic coaching, student study groups and student skill development to help students succeed academically.
• Provide administrative leadership of academic student Support Programs such as the Academic Achievement Center (which includes the University Proctoring Lab), Multiliteracy Centers (Writing, Speaking and Math-Help Centers) and Transfer Initiative Services, supervising approximately 10-14 professional staff, graduate assistants, and undergraduate student workers.
• Exhibit adept leadership in training and supervising a diverse staff of academic professionals, tutors, leaders, and peer mentors, equipping them with vital “future- ready” professional and transferable skills.
• Continue current relationship with the National Association for Development Education (NADE) and the College Reading and Learning Association (CRLA) regarding tutor and supplemental leader certifications.
• Collaborate with relevant campus partners, such as faculty, staff, advisors, administrators, and student support services to implement a coordinated approach to student success; and to build partnerships that leverage resources, expertise, and support for retention initiatives.
• Continuously monitor and evaluate the effectiveness of programs and initiatives through data analysis, assessments, and feedback from students and stakeholders to refine and make data-informed decisions about resource allocation and programmatic changes.
• Ensure that programs and initiatives are inclusive and equitable and promote diversity and inclusivity; addressing equity gaps and potential biases, if needed.
• Independently complete other special projects as new challenges and opportunities arise in our rapidly changing academic environment.
• Pursue external grants and funding opportunities to support student retention and success.
• Lead related groups focused on the achievement of student success goals, as requested by the Associate Vice Provost.

• Master’s degree or doctorate in a relevant field of study
• Seven years of relevant experience with progressively higher responsibilities
• Demonstrated adept leadership in fostering resilient and united work teams, leveraging the array of diverse skills and perspectives within the group to collaboratively achieve shared objectives
• Excellent writing skills required

NC Driver’s License

• Demonstrated independent leadership of student success programs in higher education
• Tutor and/ or supplemental leader certifications
• Successful grant-writing experience

Commensurate with education and experience

Undergraduate Student Success - 13601

01/10/2024

01/24/2024

Yes

1.000

Permanent

12

Exempt

40%

Administration of Academic Support Programs

Provide administrative leadership, supervision of professional staff, graduate students and undergraduate student workers, and management of academic student Support Programs including, but not limited to:

• Academic Achievement Center: The AAC offers three principal services: academic skills training, tutoring (drop-in and group), supplemental instruction, and Outreach Workshops on Learning Skills. The AAC creates diverse, innovative, and student-centered learning opportunities and personalized Academic Support. Through active collaboration between students, faculty, and staff, the AAC recognizes and builds upon students’ strengths to cultivate learner confidence and academic self-efficacy. The AAC also houses the University Proctoring Lab (UPL) and Academic Success Coaching Program.

• The Multiliteracy Centers: Comprised of the University Writing Center, the University Speaking Center, and the Math Help Center, the MLCs provide communication and quantitative reasoning support for students, faculty, and staff in two ways: through one-on-one and group sessions that focus on dialogic feedback and through customized classroom workshops that address specific learning objectives. Center directors also hold faculty appointments in their respective disciplines.

30%

Collaborate with Campus Partners

• Engage with individual schools and colleges, faculty, staff, and administrators to collaboratively develop targeted messaging that guides students toward Academic Support and student success resources.
• Additionally, cultivate a coordinated approach to student success, enhancing the visibility of high-impact practices and facilitating student transition assistance.
• This includes fostering connections with various campus stakeholders to enhance the overall student experience and promote effective resource utilization.

20%

Serve on Student Success Committees

• Serve on and/or chair retention-focused campus committees to focus on student retention, persistence, and degree efficiency.
• This responsibility includes actively participating in discussions, decision-making processes, and initiatives aimed at improving student success outcomes, paying particular attention to equity gaps and the needs of underrepresented and marginalized students who may encounter distinct challenges in their retention and academic journey.
• Collaborate with fellow committee members, campus partners, and stakeholders to develop and implement strategies that address retention disparities and foster an inclusive and supportive learning environment for all students.

10%

Strategic Initiatives

• Identifying funding and resource opportunities to support student success initiatives.
• This may involve seeking external funding through grants, engaging in fundraising efforts, and collaborating with institutional stakeholders to allocate resources effectively.
• This may require conducting research and assessment activities to evaluate the impact of student success initiatives and contribute to the body of knowledge on effective strategies for promoting student success.

Hand Movement-Repetitive Motions - o, Hand Movement-Grasping - o, Holding - o, Finger Dexterity - o, Reading - f, Writing - f, Eye-hand coordination - o, Hearing - f, Talking - f, Standing - f, Sitting - f, Walking - f, Lifting-0-30 lbs. - o, Bending - o, Squatting - o

Driving - Car/Truck, Inside - f, Outside - o, Overtime - o