Address
Form of workPG193314EP
Internal Recruitment :No
Working Title:Program Director, Community Support
Anticipated Hiring Range:$70,000 - $80,000 (Commensurate with education and experience)
Work Schedule:Monday - Friday, 8 am - 5 pm
Job Location:Raleigh, NC
Department :Resiliency and Community Support
About the Department:The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.
Resiliency and Community Supportis a newly formed team that supports the student experience by aligning several programs and functions that support student well-being, sense of belonging, and promotes a supportive, safe campus environment. These professional staff facilitate NC State’s Pack Essentials program that supports students in meeting basic needs. Additionally, the team is charged with supporting signature university events such as Packapalooza and critical functions in support of student success such as follow-up on individual student inquiries, absence verification, and written student complaints. Finally, this team supports the campus resilience operations in response to emergency and crisis situations and provides critical postvention leadership.
The Program Director, Community Support will be responsible for the following:
Off Campus Student Life Support and Advocacy
- Lead institutional efforts for understanding issues related to the off campus student experience.
- Advocate for programs and interventions to increase the belonging and well-being of the off campus student population.
- Collect relevant data related to off campus student concerns to address matters related to the student experience.
- Ensure NC State PRRs and administrative procedures support off campus student needs.
- Develop and maintain relationships with local apartment complexes and off campus housing contacts.
- Develop and maintain partnerships with community organizations and businesses to address needs of off campus students.
Student Support and Belonging
- Independently identify resource needs and coordinate the deployment of resources in response to crisis situations, student deaths, and emergency incidents.
- Participate in the administration of case management in partnerships with campus units including Prevention Services.
- Maintain strong working relationships with campus partners.
- Interpret university regulation to oversee the management of the absence verification process and independently resolve non-routine requests.
- Serve as a liaison with campus partners in regard to event planning: risk management considerations, university policies application, and resolution of non-routine requests related to events.
- Oversee the management of the Wolfpack Pickup golf cart service.
Administration
- Supervision of the Community Support staff including a Program Associate, Graduate Assistant, student employees, and volunteers.
- Serve on committees, task forces, and work teams as appropriate.
- Other duties as assigned.
- Other duties as assigned.
- Requires post-baccalaureate credentials or a bachelor’s degree plus alternative or equivalent professional training and experience.
- Effective leadership skills, with the ability to supervise, train, and mentor.
- Strong administrative skills with the ability to manage and prioritize multiple tasks.
- Excellent interpersonal, verbal and written communication skills.
- Ability to develop and maintain campus and external partnerships.
- Master’s degree in student affairs, higher education, or related field preferred.
- Experience working in higher education is preferred.
Required License(s) or Certification(s):
- Valid Driver’s License required.
Yes
Commercial Driver's License required:No
Job Open Date:04/01/2024
Anticipated Close Date:Open Until Filled
Special Instructions to Applicants:Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
Position Number:00110679
Position Type:EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week):1.00
Appointment:12 Month Recurring
Mandatory Designation - Adverse Weather:Mandatory - Adverse Weather
Mandatory Designation - Emergency Events:Mandatory - Medical Emergencies
Department ID:240101 - Academic and Student Affairs - Vice Chancellor and Dean Office
AA/EEO:NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
