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Form of workNOTICE OF VACANT POSITION
PROGRAM SUPPORT AIDE I – FAYETTEVILLE, NC
Opening Date: 12/12/2023
Closing Date: Opened until filled
Employment Type: Full-time/ Non-Exempt
Starting Pay: $ 15.00 hourly
OVERVIEW OF GENERAL RESPONSIBILITIES AND DUTIES
Provides general business office assistance, answering multi-line telephone system, directing visitors, compiling and copying data, operating computer to perform clerical duties; prepares item requisitions and maintenance requests; and provides the following duties.
- Employee is expected to provide quality level customer service in all situations encountered in the job. Timely responses and an attitude of professionalism are required of this position. Employee is expected to understand and follow agency practices in collaboration with other teammates in the organization. Punctuality and attendance are baseline requirements for the position in order to maintain the agency's high level of excellence in customer-oriented service.
- Retrieves messages from agency voice mail and forwards to appropriate staff member or department. Answers incoming telephone calls, determines purpose of caller, and forwards calls to appropriate staff or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about organization and its services and provides callers with address, directions, and other information.
- Receives, date-stamps, sorts, copies and routes incoming mail. Maintains routing logs. Records and stamps outgoing mail using a meter; maintains routing lists; delivers outgoing mail to post office.
- Accepts payments for services and provides appropriate receipts. Prepares record of payments for specific departments and Finance Department. Takes deposits to specified banks.
- Write, type or enter information into computer to prepare correspondence or documents, copying information from one record to another as needed. Assist customers in preparing application forms. Prepare requisitions, maintenance or travel requests, develop flyers, proposals, assist in developing employee newsletters, and other materials. May compose and prepare answers to routine letters or inquiries. Proofread copy for accuracy before submitting to supervisor.
- Maintain data base of customers, partners, contractors, etc. as directed.
- Welcome on-site visitors, determines nature of business and announces visitors to appropriate personnel. Monitor visitor access. Answer questions about organization. Issue and retrieve customer service office surveys during visits.
- Perform related duties as directed. Performs all duties in accordance with performance standards, SOPs, agency practices, and program regulations.
- Assist with Corporate and Agency Program functions.
QUALIFICATIONS
Education: Associate's Degree (two-year college or technical school) in Office Administration, Computers, or related field.
Experience: Six (6) months to one (1) year related experience; or equivalent combination of education and experience.
GENERAL REQUIREMENTS
A valid driver's license and own transportation are needed for this position.
To perform this job successfully, an individual must have knowledge of Internet software, spreadsheet and word processing software such as Word, Excel, and PowerPoint.
Applicant must have:
Must be able to type or keyboard at least 50 words per minute accurately.
Must be able to type or keyboard at least 50 words per minute accurately.
Employee must have comprehensive knowledge of office machines, procedures and equipment.
Must be able to communicate effectively and get along with a wide variety of people.
Employee must be able to pass a criminal background record check and substance abuse testing.
Ability to speak Spanish as a second language is preferred.
CONDITIONS OF EMPLOYMENT
Background check with state and Federal law enforcement agency required. Selected applicant must submit to a pre-employment substance abuse screening test and receive a negative result for the use of drugs and alcohol as specified in agency policies. Must submit and receive negative results for random testing of same. Employee must have a valid North Carolina Driver's License. Must be able to pass a post-offer physical examination.
Action Pathways, Inc. is an “at-will” employer. Either the employee or Action Pathways, Inc. may terminate the employment arrangement at any time, with or without cause.
Management has the exclusive right to alter this job description at any time without notice. The job description or announcement is not an employment agreement or contract.
HOW TO APPLY
Applicants must apply online at www.actionpathways.ngo
