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Form of workJob Description
Program Supervisor (FT) Proviso and Aurora Areas
Role and Responsibilities:
Role and Responsibilities:
The Program Supervisor will work directly with the Program Director to ensure the delivery of the all-program components. This position will require the completion of progress reports while ensuring LITE coaches and youth workers are achieving their objectives. The Program Supervisor ensures that quality, efficiency, and compliance of program delivery and case file management are met.
This role is responsible for:
- Executing the expectations and objectives of all programs and fidelity to program model delivery.
- Meet weekly with employees to ensure work activities are progressing in a timely fashion to meet deadlines.
- Ensure client file compliance and quality documentation is complete and accurate.
- Supervise employees with their day-to-day activities to achieve performance goals.
- Communicate regularly with the program director to support team actions.
- Complete monthly progress reports.
- Assist with the recruitment of youth for the program.
- Regularly meet with directors to report progress, and strategize on improving program outcomes.
- Gather outcome data for each program.
- Assist with the coordination of work sites for the youth workforce program.
- Attend assigned training.
- Attend community meetings as assigned.
- Supervise LITE coach time on task, scheduling, and attendance for training and meetings.
- Prepare goals and action steps for employee performance evaluations.
- Work with a communications consultant to develop marketing materials and program stories for external communications.
- Participate in agency fundraising and community events.
- Other duties as assigned.
QUALIFICATIONSand Education Requirements:
Education:
Master's degree in human services or related field and two years of program management/supervisory experience.
Qualifications:
- Program management experience.
- Experience providing services to diverse populations of youth and families.
- Experience with prevention programming and reporting.
- Demonstrated knowledge or expertise in at least one of the following areas is required: positive youth development, wrap-around facilitation, familiarity of issues facing out-of-school and not-working youth and families and impact of trauma on development.
- Excellent oral and written communication skills.
- Must have a valid driver's license and insurance.
- Must have a background check.
Preferred skills:
- Fluency in English and Spanish
- Microsoft Office 365
- Professional use of social media
KEYCOMPETENCIES:
- Must be highly organized and detail-focused and have excellent time management.
- Must be flexible, amiable and willing to work as part of a team.
- Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to gather data, synthesize, analyze, interpret and report data trends and identify improvement and deficits.
- Must have excellent engagement skills with populations not easily motivated to participate in services.
- Ability to facilitate committees.
- Community capacity building through action planning.
- Ability to manage diverse employees at multiple sites.
- Instruct, train and coach the team to achieve performance goals.
