Program Specialist- Long Term Care Facilities

A Career in Public Service Awaits You, Come Join our Licensing Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

Why work for ADHS? A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

Under general direction of Bureau Chief, this position is responsible for work of considerable difficulty in planning, coordinating and conducting management analysis of data and processes associated with licensing and regulation of LONG TERM CARE FACILITIES through Division and Agency information systems. This position will coordinate and support leadership to maintain quality metrics necessary to meet with State and Federal regulations of BLTC facilities by providing data, conducting analysis studies, collecting and analyzing data to inform continuous quality improvement, prepare statistical and technical reports; and document and update standard work processes.

This position will provide assistance, support and guidance in processing all applications to facilities licenses under the Bureau of Long Term Care. This position will coordinate quality assurance/process improvement activities with a focus on improving efficiency, customer service, and quality. This position will coordinate processing of applications, file and record management, corresponding with customers, issuing licenses to LONG TERM CARE FACILITIES providers licensed by the Bureau, as well as conducting administrative duties.

This position will provide assistance to leadership team in an effort to support training needs of the bureau and any other information necessary to ensure timeliness of BLTC activities. This position will respond to escalated inquiries and provide technical assistance regarding licensing requirements and the application process directly to prospective licensees, LONG TERM CARE facility licenses, other state/local government agencies, and members of the public. Will assist with support staff responsibilities as needed and conduct other duties and special projects as assigned.

In collaboration with data management personnel and Division data management analysts, will design data collection tools, collect and
analyze data, and prepare reports. Provides status briefings at the bureau level on state and CMS performance measures. Identifies, reviews and prepares recommendations for organizational and operational changes relative to data management outcomes, including time-frames. Coordinates development of procedures for training customer service representatives as it relates to the implementation of LONG TERM CARE information systems. Directs the gathering and organization of data and development of forms for the LONG TERM CARE information system.

This position will handle technical and programmatic issues/questions. This position tracks CMS and state licensing performance measures, sorting and presenting data, and updating huddle boards.

This position contributes to Information Technology (IT) systems development and making improvements to the IT platforms and systems, including quality assurance testing. This position also answers complex technical and programmatic questions regarding administrative processing of applications, complaints, enforcement and certifications.

This position is an integral part of the office and maintains a close, direct confidential working relationship with the Team Leads and Bureau Chief  in matters of investigation, compliance and enforcement. In addition, other administrative duties and or special projects as assigned by the Bureau Chief. This position will also coordinate and organize CQI activities in conjunction with leadership within the bureau.

Responsible for developing education, compliance assistance, and enforcement coordination with BLTC licensed facilities. Provides technical expertise and support to Bureau Chief and BLTC leadership. Provide/coordinate training and technical assistance for internal and external stakeholders.

Coordinate quality/process improvement activities with a focus on improving efficiency, customer service, and quality in all Bureau operations. Collect and analyze data to inform continuous quality improvement; prepare complex statistical and technical reports; document standard work for the Bureau; identify, review, and prepare recommendations for organizational and operational changes relative to management processes.

Answer public inquiries, conduct public meetings or trainings as needed, develop educational materials. Will work with IT and web design to keep BLTC website up to date with resources and information. Disseminating relevant updates to all facilities.

Administratively manage CMP projects and public posting of projects on BLTC website. Including correspondence of communication with CMP applicants and CMP Review Panel.

Maintain internet website, maintain database, and maintain communication lines (email and toll-free hot line). Ensure AZ Care Checks is accurate and collaborate with IT when not up to date.

Knowledge of:
-Principles and Practices of Administrative supervisory and work management techniques, effective communication skills and interpersonal relations.
- Health care institution statutes, rules and/or regulations pertaining to the licensing of health care institutions.
- Knowledge of application review and licensing and survey processes.
- Adult learning principles and methods for conveying complex information in an understandable manner.
- Enforcement options, and legal requirements related to application process and taking enforcement action against a facility inspected or surveyed.
- Extensive knowledge of quality assessment processes.
-Record keeping and public file maintenance.
- Performance management (PM) and Continuous Quality Improvement (CQI) and Lean Methodologies.

Skills in:
-Interpreting complex statutes, rules, and regulations and apply those statutes, rules and regulations to real work situations.
- Excellent interpersonal skills
-Excellent written communication skills
Excellent verbal communication skills that lead to understanding of complex statutes, rules, regulations, and other requirements as related to State licensing process.
-Verbally communicating statutory, rule and regulation requirements, and other requirements related to the State licensing process.
-Data analysis and technical/statistical report writing.
-Using Performance Management (PM), Continuous Quality Improvement (CQI), and Lean Methodologies to improve efficiency, customer service, and quality.

Ability to:
- Making quality judgments
- Clearly express ideas both verbally and in writing
- Communicate publicly, both internally and externally.
- Enforce and apply State statutes, rules, regulations, and policies and procedures applicable to health care institution licensing and/or certification and linked survey processes.

Bachelor's degree in a related field with 2 years of experience in Public Health, Environmental Health or closely related field OR 5 years experience with a general understanding of public health principles including licensing regulatory, compliance and inspection procedures may be considered in lieu of a degree.

- Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
- (PLS Fingerprint cards) Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening.  If hired, you will be able to request reimbursement of the $8.25.Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. 36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans:  Health Impact Program (HIP) where you can earn up to $200 annually by participating in our award-winning program of free preventative health screenings (mini-health, mammography, prostate), immunizations, lifestyle/mindfulness classes and physical activities) and Employee Assistance Program (EAP) Counseling sessions - 12 free per year per issue for each employee and each covered dependent. Available 24/7 for support, resources and information on work/life solutions, dependent/elder care, college planning, wills, legal guidance, financial resources, funeral planning and more)
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.