Program Specialist

Description

Job Purpose: 

The position of Program Specialist is responsible for direct program and administrative support to two critical areas in the Food Bank's Programs Department including Agency Relations and The Emergency Food Assistance Program (TEFAP). This position is responsible for ensuring partner agency compliance and reporting, while providing necessary support for those partners in communication and training. TEFAP is The Emergency Food Assistance Program, a Federal program designed to provide food assistance to families in need. Because of the nature of the Federal compliance required to operate this program, the position requires a high level of detail and accuracy for all aspects of the work. This position will serve as a back-up to all other food bank direct service programs, and will be trained to run a program distribution. This position requires an agile person capable of allocating and prioritizing work and managing content across functions within the Programs Department. 

Essential Duties include but are not limited to:

Responsible for ensuring that all direct monthly reporting from partners, which includes monthly client service reports 

Creating agency orders in CERES (Food Bank of Northern Nevada's inventory software system). 

Developing a full understanding of program distribution among all FBNN direct service programs, and serving as supplemental and primary back-up staff to program coordinators when necessary.

Conducting partner agency monitor visits as assigned.

Become fluent in all Federal regulations for the TEFAP program and be able to communicate these regulations to partners and FBNN staff. Paying close attention to changes in both Federal and state policies and procedures that impact program operation.

Effectively manage TEFAP program under separate state guidance from Nevada and California (TEFAP only).

Oversee inbound and outbound reporting for entire TEFAP program.

Maintain Federal compliance requirements for partners and for Food Bank of Northern Nevada.

Assure that monthly orders for partners are created.

Oversee any additional commodity distributions or special distributions as determined by need.

Other duties as assigned to meet program objectives and reporting. 

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment and Physical Demands:

Work is typically performed in an office environment while sitting at a computer for extended periods. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts when working with office machines. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms when working with documents, files, computers, or office machines. The employee is occasionally required to climb or balance and stoop, crouch, or kneel when working with files. May lift, move and carry objects from 20 to 40 pounds, such as boxes containing office and other supplies. Periodically may work outside and be exposed to the elements.

Position Type/Expected Hours of Work:

This is a non-exempt full-time position. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Days and hours may vary from normal schedule when events or other special events arise.

Travel:

Travel throughout Northern Nevada and Northern California is required. A Food Bank vehicle will be made available for long distance trips and mileage reimbursement is available when FBNN vehicle is not.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

EEO Statement:

The Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Food Bank of Northern Nevada complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Requirements

Knowledge/Skills/Abilities:

• Active learning, active listening, critical thinking, reading comprehension, clear speaking, clear writing. 
• Requires excellent organizational skills.
• Must be responsive, accountable, and detail oriented with a problem-solving orientation 
• Proactive and self-starter attitude - ability to work independently in a fast-paced and agile environment is a benefit 
• Strong dependable team member 
• Demonstrated track record in managing tasks and/or small projects 

Qualifications

Required Education and Experience:

• High School Diploma or GED/
• At least two years of work experience in an office environment.
• Strong communication skills both written and verbal.
• Excellent computer skills, includes data entry, word processing, creation of spreadsheets, presentations, internet, e-mail, and other online web-based tools such as Zoom, Web-ex. 
• Valid NV driver's license and proof of insurance
• Willing to travel within FBNN service area. 

Preferred Skills & Experience:

• 2-4 years non-profit experience/including volunteer experience.
• Demonstrated ability to analyze and report out on data.
• Bilingual in Spanish.
• Customer service or relationship management experience.

Conditions of Employment include the following Certifications to be satisfied after date of hire as specified:

• Achieve Serve Safe Food Safety Certification (within 6 months from date of hire). 
• Achieve CPR Certification (within 6 months from date of hire)
• CERES and Meal Connect software proficiency (within 9 months from date of hire)