Program Specialist Intake - Customer Service

Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!

CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly vacation accrual; 12 paid holidays; sick leave benefits; and much more.

COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.

Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.

This is a Full-Time (37.5 hours), Non-Exempt Position

Under the supervision of Children’s Home Society of California’s (CHS) Program Program Manager, the Program Specialist will:

· Work directly with the public through inbound and outgoing calls

· Deliver exceptional Customer Service to families, child care providers, and the general public

· Listen to understand all questions and issues, while offering helpful and meaningful solutions

· Conduct outreach to potential clients and prescreen families via telephonic communication to determine need and eligibility for enrollment

· Request eligibility and need documentation from families

· Provide technical assistance and resources to families and child care providers via telephonic and email communication

· Assist with telephonic and email communication on behalf of the Intake Department

· Update and maintain the Eligibility List by tracking enrollment status

· Write and maintain accurate, complete, and up-to-date case notes in electronic databases

· Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines

· Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings

· Provide support as needed to other departments and colleagues to maintain program compliance

· Manage large volume of documentation in a high-quality manner and within record protection, retention, and destruction guidelines

· Provide general office support to the Intake Department with data entry, printing, copying, filing, word processing, sending facsimile, and large mailings as needed

· Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations

· Perform other duties and responsibilities as assigned

QUALIFICATIONS:

· High School Diploma or Equivalent

· Minimum five (5) years Customer Service experience with communication via telephone as a primary responsibility

· Excellent communication skills (written, verbal, and listening)

· Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work

· Proficiency in using the computer while actively listening and responding to callers

· Ability to complete data entry duties with a high-level of accuracy

· Proactive self-motivator with a professional, positive, and flexible attitude

· Excellent organization skills and the ability to manage multiple projects and meet deadlines

· Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic

· Ability to work independently and must be accessible by telephone and email while teleworking

· Demonstrated ability to exercise sound judgment

· Commitment to CHS’s core mission and values, and an ability to model those values in relationships with colleagues and partners

· Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff

· Bilingual skills in Spanish or Vietnamese preferred

· Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

· Automobile, valid driver’s license, good driving record, and automobile insurance

· Ability to travel via air and surface transportation, including travel between multiple offices

SALARY SCALE:

Entry level pay for this position is $21.60 per hour; the full pay scale is $21.60 to $25.25. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees.

For consideration, submit a cover letter and resume.

CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN
EQUAL OPPORTUNITY EMPLOYER
SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT

Job Type: Full-time

Pay: $21.60 - $25.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)

Language:

• Spanish or Vietnamese (Preferred)

Work Location: In person