Address
Form of workProgram Manager V
New York
Summary:
The main function of the Program Manager is to drive global process standardization, design, and Internal/3rd Party Tool implementation projects across our Sales organization. The role will be a part of the Sales Strategic Planning & Operations team, that oversees group strategy and operational execution. The primary objectives of this role are to (a) assess the efficiency of our Operating Model, (b) identify, design and implement process/ tool improvements and (c) own operational processes globally with the intent of continuous improvement to the way the business operates. The role partners deeply with stakeholders across all Sales Teams and cross-functional partners (including Product Management, Legal, Engineering, Finance etc.).
Job Responsibilities:
* Drive operational excellence and rigor based on review of current processes through documentation and analysis of process and data flows and the identification of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.
* Design new global process flows as well as internal tool/CRM/3rd party tool requirements and run point on implementation in partnership with Product/Engineering.
* Drive global standardization and operational alignment across various different Go-To-Market approaches.
* Lead the operational vision for process domains, manage a wide variety of projects simultaneously and balance long-term solutioning with continuous improvement and tactical wins.
* Regularly communicate with stakeholders across the Sales organization to define global Operations roadmap, execute on projects and establish effective feedback loops with central/regional teams.
* Partner and influence numerous cross-functional partners across the organization, including Product Management, Engineering, Legal, Privacy, etc. to ensure best in class collaboration across all Operations projects.
* Synthesize project work for leadership consumption to make effective, analytically driven decisions regarding the global operating model.
* Willingness and ability to work with stakeholders across multiple time zones.
Skills:
* Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
* Strong ability to work independently and manage ones time.
* Extensive experience in process design, standardization and continuous improvement.
* Track record of working directly with Internal Product teams on the design and implementation of internal tool development projects and/or 3rd party solutions.
* Demonstrated problem solving experience, providing sound business insights and recommendations.
* Proven experience working independently, to manage multiple projects simultaneously and to drive initiatives in a cross-functional environment.
* Proven stakeholder management experience - including managing multiple partners simultaneously.
* Demonstrated experience presenting technical content to general audiences. Advanced Excel and PPT skills.
* Strong knowledge of business and management principles involved in strategic planning, resource allocation.
* Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
Education/Experience:
* Bachelors Degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Mathematics, Information Systems, etc.).
* Experience in multiple different Sales Go-To-Market motions, including Outsourcing Operations (preferred).
* Experience in Change Management (preferred).
* Experience in being a member of globally operating organizations within a matrix structure (preferred).
* PMI or PMP certification (preferred).
Gathering Requirements
Manage business process
Experience working with Enterprise programs
Operations/Retail
Optical retail background
Interested candidates please send resume in Word format Please reference job code 222473 when responding to this ad.
