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Form of workProgram Manager SNAP Intermediary Full Time Chicago, IL
*Must be fully vaccinated against COVID-19 and provide proof of vaccination at date of hire.
National Able Network, a dynamic and growing nonprofit agency specializing in the delivery of innovative employment and training programs, has an exciting opportunity for a Program Manager SNAP Intermediary.
The Program Manager is responsible for the evaluation and training of new provider partners/subgrantees to the SNAP Intermediary program, to ensure that they are in line with the stated objectives and goals of the organization and state agencies. Will work with the program director to provide quality control and compliance monitoring for the provider partners through methods such as collecting data, analyzing trends, system monitoring and refresher training as needed. They will also assist the program director in tracking budgets, monitoring client recruitment levels, and all stages in the onboarding of new SNAP providers. The Program Manager will work with a variety of internal and external individuals ranging from volunteers to management and must be capable of providing information to people who are not always familiar with the program(s). Program Manager must maintain, assess, and adjust training provider deliverables as necessary to ensure they are producing the desired contracted outcomes. May be required to assist the Program Director in monitoring costs/invoices associated with the program and all events and/or training to ensure alignment with Finance budget. May carry a caseload of clients/subgrantees and interface with local companies to identify employment leads and supporting employment retention services for subgrantees. May supervise employees, volunteers, temporary or participant staff.
The Program Manager is responsible for the evaluation and training of new provider partners/subgrantees to the SNAP Intermediary program, to ensure that they are in line with the stated objectives and goals of the organization and state agencies. Will work with the program director to provide quality control and compliance monitoring for the provider partners through methods such as collecting data, analyzing trends, system monitoring and refresher training as needed. They will also assist the program director in tracking budgets, monitoring client recruitment levels, and all stages in the onboarding of new SNAP providers. The Program Manager will work with a variety of internal and external individuals ranging from volunteers to management and must be capable of providing information to people who are not always familiar with the program(s). Program Manager must maintain, assess, and adjust training provider deliverables as necessary to ensure they are producing the desired contracted outcomes. May be required to assist the Program Director in monitoring costs/invoices associated with the program and all events and/or training to ensure alignment with Finance budget. May carry a caseload of clients/subgrantees and interface with local companies to identify employment leads and supporting employment retention services for subgrantees. May supervise employees, volunteers, temporary or participant staff.
Responsibilities:
- Will oversee training provider client progression through all steps of referral, enrollment, training, completion, and employment advancement/documentation.
- Assist training providers as they conduct client intake, assessment, goal setting, enter case notes, certification/credential documentation and report on internal and external performance.
- Assist in the provider enrollment process, working with them to complete paperwork for systems access and review of monthly provider invoice documentation.
- Work with providers in validating prospective program eligibility in state and local systems/portals.
- Provide monthly staffing progress and attendance reporting to state stakeholders, ensuring that information is documented by provider staff, as mandated by funding program.
- Will serve as a liaison between provider and IDHS in the resolution of technological or non-technological support issues.
- May facilitate/coordinate new provider/new joiner training sessions, workshops, and provider refresher training, both virtually and
- Continually reviews and evaluates all phases of program includes, but not limited to training, procedures, development, and resources such as equipment or services and makes recommendations to management for program improvement.
- Works with appropriate staff to maintain and submit accurate, timely and complete data for internal and external reporting regarding clients’ progress through all phases of the program. Provides senior management with verifiable and timely data to make strategic decisions.
- Assist with development/execution of contracts, audits program activities and ensure documentation of non-federal funding sources.
- May assist with the preparation of proposals and grants including the collection of data to complete status/final reports for funders.
- Performs other duties as assigned.
Knowledge or Expertise:
- Demonstrated success developing and implementing program strategies and producing successful placement outcomes.
- Advanced computer proficiency with Microsoft Office products (Word, Outlook, Excel, Access); knowledge of government systems strongly preferred.
- Excellent written, verbal, and interpersonal communication skills. Must be able to interact and develop rapport with a diversified population of business leaders, government agency personnel, funders, partners, staff, and clients.
- Service-oriented, flexible, self–starter with a solid work ethic who can manage multiple priorities simultaneously and work under pressure to meet deadlines.
- High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through. Must be able to travel to seminars/workshops, SNAP training provider locations and other National Able Network offices, as necessary.
- Communicates clearly and concisely, both verbally and in writing internally across organization and externally to clients/partners/funders and/or employers.
- Excellent presentation skills
- Previous workforce development experience is a plus.
Minimum Qualifications:
- Bachelor’s degree, or higher, in education/social work/human resources or related field preferred OR 6-8 years of relevant experience is required.
- Minimum (5) years of experience in program management or related field.
- Ability to travel to subgrantee sites and/or funder/provider events, both locally and statewide.
Benefits:
- Competitive Medical, Dental and Vision benefits
- Company-sponsored Short-Term Disability / Basic Life and AD&D insurance
- Paid Time Off
- Generous Holiday Pay
- 401(k) w/Company Match
Salary range: $55,000 - $58,000
Interested applicants should submit a resume, cover letter and salary expectations
EOE AA M/F/Vet/Disability
