Program Manager, Compliance

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POSITION SUMMARY
The Program Manager, Compliance will develop and maintain a holistic approach to safeguard Alaska Communications' compliance with government programs such as the Schools and Library Program (ERATE), Rural Health Care Program (RHC) along with other compliance obligations associated with the Connect America Fund (CAF), Tribal Broadband Connectivity Program, and other federal funding sources. They will ensure filings are appropriately completed within expected timelines, identifying and implementing repeatable processes to ensure accuracy by the customer, Business Sales and other stakeholders to meet the filing obligations. This position is expected to be largely a senior and self-directed role, with strong competencies in serving as organizational leader with the ability to lead across the company.
ESSENTIAL FUNCTIONS

• Stay current with regulations for the various programs, maintaining a comprehensive knowledge of the rules that govern each program.
• Use lean and other appropriate approaches, continuously drive process improvement to maximize performance. This includes but is not limited to goal setting, alignment with internal customers, dashboards, development of standard work, and daily/weekly/monthly metrics. (i.e. tracking the completion of forms required at each stage of the RHC funding year)
• Perform complex account reviews to determine balances owed by customer and/or USAC
• Maintain current on products and offerings to ensure they comply with program rules.

• Lead the compliance team:
  • Coordinate compliance activities within Alaska Communications to ensure RFP responses and contracts comply with USAC and/or FCC rules.
  • Develop process for the review and approval of proposals and contracts.
  • Provide the compliance training to sales, engineering, product, opportunity management and other areas of the company as needed to ensure compliance with the program.
• Develop, maintain and communicate timelines to customers of their filing requirements based on the specific program.
• Participate in creation of documentation (presentations, white papers, etc.) to be presented to internal customers such as the Alaska Communications executive leadership team.

• Provide regular, concise, feedback regarding how we can improve the customer experience at Alaska Communications.
• Provide training to others as required to meet objectives

POSITION QUALIFICATIONS
Competency Statement(s)

• Customer Centricity - An attitude of customer as the key to success, and keeping the customer's interests' paramount. Able to speak about the customer's business challenges and opportunities in a specific manner and if relevant, bringing that information into ACS so that telecom solution is also within the structure of the governmental program.
• Business and Process Leadership - Understanding of business processes: a keen understanding of the regulatory processes and how those impact Alaska Communications sales processes. The ability to map processes and understand inter-linkages to each other and to the systems that support the processes.
• Technology Understanding and Expertise - Big picture view of telecom networks (Ethernet, IP, SONET, switching, wireless, microwave, satellite), the technologies, process and systems used to engineer, design, build and operate such networks. More importantly, understanding the technology that could impact compliance with the various programs.
• Financial Management - Ability to manage revenue and expense budgets; planning and forecasting, and active financial management. Business case development - Ability to develop business cases for specific initiatives.
• Self-Directed / Cross-Functional Leader - Ability to perform in a self-directed manner, with the ability to lead cross functional teams as necessary. One who recognizes the importance of the circle of influence in driving organizational accomplishment.
• Execution Discipline - Ability to meet commitments - A strong commitment to meeting deadlines and commitments and driving the organization to deliver on such commitments. Personal leadership - Demonstrate personal leadership in all aspects of work, lead by example, and demonstrate strong personal accountability and ownership. Staying focused on the end game - and managing all dials to get to the desired outcomes.
• Lean Leadership - Actively grows and promotes lean process improvement within department and within Company. Strives to eliminate all waste - that which does not bring value to the customer - through the use of Lean PI.

Education: Minimum of a bachelor's degree in business, finance, telecommunications, healthcare, or related field. Equivalent education, experience, and training may be substituted for the degree requirement.
Experience: Minimum of five (5) years of progressively responsible experience in telecommunications, finance, or healthcare industries of at least (6) months demonstrated expertise of the USAC schools and library, healthcare, and telecom programs.
Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, PowerPoint, and Outlook.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!