Address
Form of workUnder general direction of the Vice President of Human Resources & Compliance, the Leave Program Manager manages the day-to-day administration of the leave of absence and accommodation program and processes provided under a shared services model for Arctic Slope Regional Corporation (ASRC) and certain ASRC subsidiaries. This position serves as a subject matter expert for Leave Programs and serves as the point of contact for management personnel and HR team members for inquiries regarding leaves, return to work transitions, requests for accommodation and related policy application. The Leave Program Manager provides day-to-day supervision to Leave Specialists, ensuring that all deadlines and recordkeeping requirements are met, including, but not limited to, FMLA notices and communications, return to work coordination, and HRIS reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversees administration of federal, state, local FMLA and other company leave of absence policies including short-term and long-term disability programs. Administration includes intake, eligibility determinations, case management, coordination with Human Resource and management personnel on possible accommodations, return-to-work, issue resolution, and escalations.
- Hires, leads, trains, and develops the ASRC Leave Specialists by managing day-to-day performance and assist with developing professional development and training plans for team.
- Assist with developing and managing policies and procedures for leave of absence program and process to ensure quality, professional and timely assistance with emphasis on excellent customer service.
- Lead team weekly meetings and meet regularly with Human Resource personnel and VP of HR & Compliance.
- Interprets and clarifies ASRC and subsidiary leave of absence policies to address inquiries from employees and managements.
- Manages service provider relationships with the leave and disability administrators and the leave management platform vendor to ensure proper administration of leaves of absence consistent with applicable laws and company policies, vendors' overall performance and oversees any platform upgrades or transitions.
- Prepares and conducts training for employees and managers on FMLA, leave of absence policies and programs.
- Oversees coordination of the return-to-work process including timely communication and documentation.
- Leads internal audit processes to ensure data accuracy and plan administration.
- Identifies gaps or opportunities for improvement to the leave of absence process and recommends solutions and identifies and immediately escalates potential opportunities for risk/exposure to the organization during the completion of assigned duties.
LEADERSHIP COMPETENCY REQUIREMENTS FOR MANAGER OF INDIVDUAL CONTRIBUTORS LEVEL
ASRC's Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive for Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Timely Decision Making
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
Delegation
Trusts people to perform through clear delegation of both routine and important tasks and decisions.
EDUCATION and/or EXPERIENCE
1. Bachelors' Degree is strongly preferred.
2. Minimum of 8 years' experience managing LOA programs or similar field, or 5 years' experience plus leave certification similar to the Certified Leave Management Specialist (CLMS) from DMEC.
3. Minimum of 8 years' experience using an HRIS (e.g., Oracle, Vista, ADP, etc.).
4. Multi-state large (5,000+) employer experience preferred.
5. Proficient knowledge and understanding of HIPAA, FMLA, CFRA, PDL, USERRA, ADA, ADAAA, and other applicable legislation.
6. Excellent verbal and written communications skills.
7. Supervisory experience is required.
8. Must be customer focused professional, have good judgment, and be capable of communicating with a diverse range of individuals and maintain confidentiality.
9. Must be able to execute duties and handle highly confidential data following established policy and procedure and with good judgment.
10. Strong proficiency of Microsoft suite: Excel, Word, Outlook and PowerPoint. Proficiency of Oracle HRMS, Costpoint, AbsenceSoft, or similar HR/Benefits systems or a willingness and ability to become proficiency shortly upon hire.
11. Strong problem analysis and resolution skills required.
12. Knowledge, understanding and sensitivity to the Inupiat culture is required or must be developed soon after hire.JOB QUALIFICATIONS - SKILLS
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to read, interpret and write documents such as policy manuals, software guides, operating and maintenance instructions, and agency guidelines.
- Excellent verbal and written communication skills.
- Excellent customer service and interpersonal skills. Ability to easily and effectively communicate complex information in a meaningful manner and work collaboratively with peers.
- Excellent problem-solving skills, creativity and inquisitive thinking, including ability to analyze and resolve complex customer service and policy issues.
- Ability to collaborate successfully with internal and external business partners.
- Highly organized with strong attention to detail with strong follow-through skills.
- Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines.
- Must be able to efficiently and effectively manage Leave Specialists and the team's high volume of inquiries and e-mails.
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is in a busy office setting. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft or in a vehicle for lengthy road trips for overnight or multi-day trips.
NOTE: This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.
ASRC is a drug-free workplace and pre-employment drug testing is part of the hiring process.
ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status. EOE: M|F|D|V EEO Poster
Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.
ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law
