Program Director

SUMMARY:   The Program Director is responsible for overseeing the Treatment Facility, providing direction and supervision to all the facility staff, ensuring that the overall milieu is managed in a manner which is professionally and clinically sound. The Program Director provides oversight of all clinical aspects of the program and collaborates with the Residential Services Manager to maintain the program’s operations in alignment with Moriah Behavioral Health’s values, protocols, policies, procedures and standards. In addition to managerial responsibilities for payroll, expenses, and census, the Program Director carries a small caseload to provide individual, family, and group therapy. The Program Director ensures that best practices are consistently followed, both for clinical and program management, in accordance with the company policies and state and licensing requirements

DUTIES AND RESPONSIBILITIES:

• Lead weekly Staff Meetings to ensure consistent and effective communication between treatment team members, proper oversight of client development and progress and to monitor the treatment of all clients
• Responsible for the overall clinical care of all clients, providing mentorship and supervision for clinicians, dietary, and behavioral health staff
• Collaborate with dietary, nursing, and facility staff to provide the highest quality care for all clients
• Assist with Milieu Management
• Ensures that an admission assessment is conducted within 24 hours of admission and data from the assessment is incorporated into the initial treatment plan.
• Contacts referring and/or clients home therapist prior to client admission.
• Monitor staff morale with a focus on building team comradery; intervening and addressing any staff-related issues that are presented
• Participate in interviewing and onboarding new employees along with other members of the facility team, to determine the appropriateness and qualifications of prospective staff members
• Provide ongoing training and oversight of facility employees
• Ensure overall operations are in accordance with the program's bylaws, rules, and regulations, including the control, utilization, and conservation of the physical and financial assets of the program and the recruitment and direction of staff
• Maintain full adherence to the policy and procedure manual, health code policies, CARF and State Guidelines
• Provide therapeutic meal support where needed and model a healthy relationship with food
• Work with UR team to makes sure that treatment notes are up to date and advocate for clients continued stay as appropriate and that communication is clear regarding discharge or step up/step down documentation on client/patient notes
• Oversee chart audits as necessary
• Communicate with at least weekly with the Director of Operations to keep them apprised of any clinical or operational changes or challenges within the program
• Provide analysis and feedback of efficiency of internal operations and census

• Monitor daily admissions and discharges, striving to meet an average of 8 census per day, week, and month.

• Meet regularly with staff to discuss issues, coordinate delivery of care and to monitor morale
• Ensure staff training is held weekly according to Moriah and CARF policies.
• Meet regularly with other departments to discuss issues and coordinate delivery of quality care
• Serve as a positive role model to treatment staff, employees, clients, and guests
• Hold a client caseload as needed, providing support with individual and family therapies
• Input and complete client treatment notes after each session
• Provide oversight of all clinical groups, leading and facilitating when indicated
• Participate in outreach, community events, and tours as requested
• Assists clinical staff with crises interventions
• Complete tasks in a timely and accurate manner
• Develop and implement training curriculums for Clinical staff
• Attend weekly Operations meeting, weekly 1:1 Clinical and Operational Development
• Maintain the confidential nature of resident and related activities
• Work with other clinical leadership on curriculum development, consistently striving to improve the clinical excellence of the program
• Invest in the development including the joint creation a growth plan of the clinical staff

• Ensure parents who are currently admitted into their facility should be invited and encouraged to participate in the parent alumni progra
• Respond to emergencies, disasters, and facility evacuations by providing assistance, supervision, and leadership to patients and staff at Moriah Facilities and at evacuation sites

• Follows all Moriah Behavioral Health’s policies and procedures
• Complete weekly reporting and fiscal oversight as needed
• Participate in rotating weekend on-call schedule
• May be called after hours/weekends to address crisis situations
• Represents the company values in attitude and behaviors
• Other job duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Directly supervises Primary Therapists, Registered Dietitians, Residential Services Manager employees within the department(s).
• Indirectly supervises Behavioral Health Techs and Registered Nurse/Licensed Practical Nurse employees within the Nursing department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• LMFT, CPC, LCSW, PhD, and PsyD (LPC is not valid in NV) – Independent License is required
• Experience in a residential Eating Disorder program or other behavioral health setting is strongly preferred
• Leadership experience in the behavioral health field required
• Possesses working knowledge of psychopathology, diagnostic assessment, and related treatment interventions is required
• Knowledge of evidence-based treatments and ability to individualize treatment approaches to meet each client's needs
• Must be able to conceptualize and implement master treatment plan with fully developed problems, objectives and goals and monitor other clinicians to do the same
• Must be able to be on-call for their facility and to fill any needed shifts
• CPR & BLS certification is required

COMPETENCIES:

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Client/Patient Service - Manages difficult or emotional client/patient situations; Responds promptly to client/patient needs; Solicits client feedback to improve care plan; Responds to client/patient requests and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops re...