JOB DESCRIPTION
Job Summary
Molina's Quality Improvement function oversees, plans, and implements new and existing healthcare quality improvement initiatives and education programs; ensures maintenance of programs for members in accordance with prescribed quality standards; conducts data collection, reporting and monitoring for key performance measurement activities; and provides direction and implementation of NCQA accreditation surveys and federal/state QI compliance activities.
KNOWLEDGE/SKILLS/ABILITIES
The Program Director is a key Quality Improvement (QI) leader within the organization, empowered to advise senior management and other departments on Quality strategies and initiatives. This is an individual contributor role that leads programs/projects in one or more of the following critical QI functional areas: HEDIS Performance Measurement, which conducts data collection, reporting and monitoring for key performance measurement activities; Quality Reporting, which develops reports to meet QI requirements and oversees the use of automated software tools and processes; Clinical Quality Interventions, which develops, implements and monitors the success of QI activities; and QI Compliance, which provides the strategic direction and implementation of corporate and/or Molina plan NCQA accreditation surveys and federal and state QI Compliance activities.
- Serves as a QI subject matter expert and leads programs to meet critical Quality needs.
- Manages QI programs with oversight from the Director, AVP and VP as needed.
- Collaborates and facilitates activities with other units at Corporate and within Molina State Plans.
- Provides direction for QI program activities with department leadership including leading Corporate quality initiatives that require timely follow-up, tracking and communication on an on-going basis.
- Communicates with and escalates gaps and barriers in implementation and compliance to department leadership, including proposed resolution.
- Monitors and tracks key quality indicators, programs, and initiatives to reflect the value and effectiveness of the quality program.
- Develops and ensures that automated reporting and interventions tools are implemented effectively (through development, training and roll out).
- Collaborates with Molina State Plans to identify areas and strategies for improved reporting and use of reporting tools.
- Leads key Clinical Intervention activities including implementation of national and state-based Quality interventions, meeting state and federal intervention rules and aligned with best practices identified in literature and within Molina plans.
- Works with Molina Plans and QI leadership to ensure that interventions are communicated, monitored, and reported on a timely basis to demonstrate program effectiveness.
- Facilitates and builds high quality clinical care/services through relationships with key departments within Molina and at Molina plans.
- Leads HEDIS Performance Measurement programs using knowledge, skills and technical expertise in performance measurement, data collection and reporting.
- Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA).
JOB QUALIFICATIONS
Required Education
Bachelor's Degree or equivalent combination of education and work experience.
Required Experience
- Minimum of 7+ years relevant experience, including at least 5 years in health plan quality improvement.
- Demonstrated knowledge of and experience with HEDIS programs.
- 2 years Medicaid experience
- 2 years Medicare experience
- 3 years management experience
- Operational knowledge and experience with Excel and Visio (flow chart equivalent).
- Proficiency with data manipulation and interpretation.
- NCQA Accreditation experience.
Preferred Education
Master's Degree or higher in a clinical field, IT, Public Health or Healthcare Administration.
Preferred Experience
- Project Management Certification strongly preferred.
- HEDIS reporting or collection experience
- CAHPS improvement experience
- State QI experience
- 3 years' experience in Reporting & Analytics
- 3 years' experience in Health Care Industry
- Quality program leadership and direction
Preferred License, Certification, Association
- Certified Professional in Health Quality (CPHQ)
- Nursing License (RN may be preferred for specific roles)
- Certified HEDIS Compliance Auditor (CHCA)
Pay Range: $80,412 - $156,803
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.