Program Director, Parent Support Services

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

For Full Time Employees Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
• Candidates hired in this position will work in person but will have the flexibility to work remotely when program need allows

Title: Program Director, Parent Support Program

Reports to: Vice President, Justice Initiatives

Locations:

560 Brook Avenue, Bronx, NY 10455 (Horizons Facility)

17 Bristol St, Brooklyn, NY 11212 (Crossroads Facility),

330 Jay Street, Brooklyn 11201 (Brooklyn Family Court),

Non-Secure Detention Facilities across New York City

Hours: 35 Hours/Week, Non-Exempt

Salary: $68,000-$78,000/Year

Job Summary: The Parent Support Program is designed to educate and support families of juvenile probationers in Brooklyn and detention facilities across Brooklyn, Queens and the Bronx. Within Brooklyn Family Court, the program seeks to decrease the family's reliance on law enforcement consequences by referring families to services that can help keep their young person safe and in the community. Within our detention facilities, we help build bridges of communication between ACS, other key stakeholders, and parents. The Program Director of Parent Support will support Parent Coach Supervisors and Coaches who provide peer mentorship, guidance, and referral services for parents and families whose children are court involved and/or detained. S/He will work with probation officers and ACS staff to engage families in service planning for their child, with the goal of increasing family engagement at all levels of the probation and/or court and detention process. The Program Director supervises Parent Support staff, manages schedules at the three locations, and is the primary liaison between Probation, ACS, and the program.

Major Duties:

• Meets with parents and youth who require assistance navigating various systems (e.g. mental health, Department of Education, community-based service providers) at the DOP Brooklyn Family Court office location, the GSS site, or at the Crossroads Facility.
• Participates in client's Department of Probation (DOP) Individual Action Plan (IAP), based on discussion with families in need of
• Works closely with the DOP Branch Directors, Supervising Probation Officers (SPO), Probation Officers (PO), facility case managers, outreach specialists, and Customized Assistance Unit staff to help DOP/ACS identify general trends in the needs of parents/caregivers being served and assist parents/caregivers as appropriate
• Provides support to parents/caregivers, including attending court appearances with youth's family to offer support and ensure that the parent/caregiver understands what transpired in
• Provide coverage for visiting hours at the Crossroads
• Encourages parents/caregivers to actively participate in the case planning throughout the youth's delinquency
• Engages the parent/caregiver to listen to the concerns that place their young person at risk of continued involvement in the justice
• Provides information about viable neighborhood-based resources to ensure that youth, parent, and family needs are adequately
• Provides/Co-facilitates with DOP/ACS staff, group-based Parent Support Services, such as evening information sessions and Parent Support group
• Meets regularly with relevant DOP/ACS
• Provides a schedule of sessions/activities to the DOP/ACS office
• Supervises Coaches, submits monthly reports to DD, and manages other responsibilities related to the management and supervision of the Parent Support

Qualifications:

• High school diploma/GED required; Bachelor's degree preferred
• Minimum of three years' experience in child welfare or related systems
• Good basic knowledge of resources for families in Brooklyn and beyond
• Personal experience with the probation system and/or juvenile justice system
• Ability to relate to a wide variety of program participants and
• Excellent written, verbal, interpersonal and organizational skills
• Supervisory experience
• Must have a commitment to work from a strength based and/or youth development

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.