Program Director I

Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
What We Offer

• Pay Range: $77,350 - $85,401 per year. Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

POSITION SUMMARY:
The Program Director I manages activities of the program in accordance with the terms of Pacific Clinics contract with contracting parties and/or other funding sources and within the policies, goals, and objectives established by the Divisional Director, Board of Directors and Executive Management of Pacific Clinics. Participates as a representative of management in the development of current and long-term policies and plans and represents Pacific Clinics in the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guides and directs staff in the program to ensure delivery of clinical services in accordance with standards expected by the Clinics' Board, Executive Management, and contracting agencies, and ensures the achievement of task and performance objectives and budget requirements.
• Oversees all administration and clinical functions of the program.
• Ensures the necessary treatment services are provided, including assessment of all new referrals and 24-hour crisis back-up services on an as-needed basis.
• Ensures the program provides an array of culturally diverse quality services to assist our clients in reaching their highest level of functioning and best quality of life through:
• Best and evidenced-based practice as approved by the Pacific Clinics Training Institute or Executive Management.
• Consumer and family centered approach to services.
• Assessment, diagnosis and treatment or linkage to healthcare for co-occurring substance abuse disorders, housing and/or employment as services appropriate.
• A variety of groups offered for individuals and families to provide support, education and insight as well as to maximize Agency resources.
• Understands and effectively manages division budgets including program costs, staffing matrices and productivity targets.
• Identifies budget and target variances and develops plans to address gaps.
• Provides consultation services as needed in coordinated care / disposition meetings.
• Ensures consumer and advisory member councils are convening regularly.
• Reviews and audits, on a monthly basis, clinical documentation to assure quality and continuity of care. Follows-up with the Quality Insurance and Compliance Audit Reports that outlines required corrections.
• Collaborates with the Clinical Internship Training Program by accepting and placing interns within the program.
• Monitors and addresses staffing levels program performance including vacancies, vacations, Leaves of Absence to assure appropriate levels of staffing to meet program performance and cover clinical issues. Monitors staffing ratios to meet contract compliance.
• Recruits, selects, hires, trains and provides performance appraisals, employee coaching and counseling and regularly evaluates all personnel resources as outlined in the Clinics policies and procedures.
• Ensures that all programs proactively recruit and fill vacant positions in a timely manner with multidisciplinary and culturally diverse staff reflective of consumers and families in the community served.
• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division including informing HR of employee leaves, work-related injuries and employee incidents.
• As needed and directed by the Associate Divisional or Divisional Director, seeks consultation from the Quality Insurance and Compliance, Human Resources, Compliance, Health Information Systems and/or other departments and follows advise received from these sources.
• Identifies potential leaders within the program and submits an annual staff development plan.
• Accurately and timely approves all employee timesheets and Human Resources related documentation.
• Reports to work on time and maintains reliable and regular attendance.
• Models Pacific clinics' approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:
Supervise employees and perform supervisor responsibilities in accordance with the Clinics' policies, procedures and practices.
Initiate and maintain professional interactions and communication with Clinics' employees and/or others.
Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.
Leadership
• Communication - Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.
• Relationships and Attitude - Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.
• Attendance -Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.
• Problem Solving - Ability to analyze problems and implement acceptable solutions.
• Confidentiality - Maintains the confidentiality of all business documents and correspondence
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:
• Bachelor's degree in a social service related field, or equivalent work experience.
• Minimum of six (6) years of professional experience in mental health service delivery and administration; or six (6) years of experience in a human service field or equivalent experience required.
• Minimum four (4) years experience in supervision, program development, management, evaluation and budgeting, staff recruitment and evaluation required.
• Proficient computer skills and demonstrated ability to work in Windows environment (including Word, Outlook, Excel, PowerPoint).
• Knowledge and experience with EHR such as Welligent, preferred
• Excellent written and oral communication skills. Attention to detail and accuracy.
• Possesses strong interpersonal skills.
• Strong working knowledge of Medi-Cal documentation and requirements
• Strong understanding of advocacy and the role it plays in mental health.
• Ability to effectively present information and respond to program questions from staff, clients, family members, other agencies and the general community.
• Ability to communicate effectively promoting favorable interaction with coworkers and others.
• Ability to understand and analyze Clinics' budgetary information.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
PHYSICAL DEMANDS:
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics' community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.
SITE SPECIFICS:
A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her manager and/or supervisor.
Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.