Program Coordinator, Rapid Rehousing

• Serve as the primary point of contact for all program partners including CES, FSC, County Departments, Compton Unified School District, as well as other appropriate partners.
• Responsible for interfacing with CES/FSC partners in accepting/enrolling participants in permanent housing programs.
• Answer general questions about UBH’s Permanent Housing programs and provide necessary information about each program offered in an intelligible and accurate manner.
• Monitor UBH’s referral portal and process all received referrals for permanent housing within stated timelines.
• Perform screening and assessment for participant eligibility.
• Assist participants with obtaining all necessary information needed to be enrolled in UBH permanent housing programs.
• Conduct participant intake, compile intake packet, and program data entry for intakes and discharges as well as other participant information as needed for the program.
• Work with the Program Managers, Associate Directors and Director of Programs as appropriate to determine enrollment into UBH programs.
• Review and explain all participant forms including program flow and guidelines and obtain participant signature.
• Create participant file with all pertinent initial documents collected during the intake process.
• Manage, generate, and submit weekly enrollment referral reports to program management.
• Create participant profile in HMIS and/or other applicable database upon enrollment into a permanent housing program.
• Effectively communicate with Case Managers in the “warm hand off” of participants to case management and housing services after enrollment in the appropriate program.

• Collaborate with Case Managers to conduct needs assessment to identify required resources for families moving to permanent housing; source or obtain basic household items that participants need from UBH partners and donors (i.e. appliances, furniture, household items etc.) in working with other UBH team members.
• Coordinate delivery of participant items to their new housing units.
• Facilitate smooth move-in for participants as they transition to permanent housing.
• Review participant files and ensure completion with all required documentation at key transition points, i.e. enrollment, housing search, housing placement, financial assistance and program exit.
• Generate weekly, monthly, quarterly and annual reports capturing permanent housing participant activities and outcomes as appropriate.
• Conduct Tenant Education workshops for participants before they move into permanent housing as well as UBH team members.
• Coordinate the provision of Life Skills workshops in consultation with participants and other UBH team members as appropriate.
• Develop a neighborhood resource repository with services, items, and resources (i.e. grocery stores, parks, library, utility companies, police station, etc.) participants will need to smoothly transition and integrate in their new environments.
• Participate in Coordinated Entry System meetings and trainings.
• Act as a backup for program management as assigned.
• Participate in staff meetings and trainings including conferences.
• Other duties as assigned.

• Bachelor’s Degree in Social Work, Human Services, Psychology or other related field OR substantial experience in human services including at least 3 years’ experience in the homeless field with similar responsibilities.
• At least 2 years’ experience working with homeless families.
• Understanding of best practice approaches including: Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
• Working knowledge of policies, systems, and local programs that impact homeless persons and the related public funding sources, regulations, requirements, and procedures.
• Ability to coordinate and/or oversee the successful completion of projects.
• Strong written and verbal communication skills.
• Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
• Ability to respond responsibly in emergency and crisis situations.
• Intermediate proficiency in Windows Office Suite programs and a data management system (HMIS preferred).
• Position requires travel primarily in Los Angeles County.
• Ability to work varied hours/days including evenings/weekends/holidays.
• Knowledge of community resources.
• Valid California driver’s license and proof of auto insurance.

• Employment Eligibility Verification.
• Reliable transportation.
• Updated tuberculosis test.
• Successful completion of background screening.
• Must have Valid CA Driver's License.
• Must provide proof of car insurance coverage.

• Walk and climb stairs.
• Handle, finger, grasp and feel objects and equipment.
• Reach with hands and arms.
• Communicate, receive and exchange ideas, information by means of the spoken and written word.
• Be mobile by moving oneself from place to place quickly and easily.
• Repeat various motions with the wrists, hands and fingers.
• Be able to have visual activity for (including, but not limited to) administrative and clerical tasks.
• Drive personal vehicle in and around Los Angeles County and periodically transport clients.
• Be able to enter various buildings that may require climbing stairs.
• Be subjected to outside environmental conditions.

Upward Bound House (UBH) is a nonprofit organization whose mission is to eliminate homelessness among families with children by providing housing, supportive services, and advocacy. The organization carries out this mission by operating programs that provide both temporary and permanent housing resources to homeless and at-risk of becoming homeless families, as well as supportive services in employment, education, health, and wellness. UBH’s integrated programs provide clients with intensive and coordinated access to services according to the nature of their needs.