Address
Form of workThe Program Analyst I - Detroit Housing Services (Inventory Development Specialist) ARPA is an entry-level professional located within the Housing and Revitalization Department's (HRD) Detroit Housing Services Office that receives significant direction and guidance from Program Analyst II, III and IV. The Detroit Housing Services Office (DHS) looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services and as a participant's housing needs change, so does the type of services available to them within the program.
The Program Analyst IInventory Development Specialist primarily serves to build a database of safe and secure housing for residents to relocate to, and to maintain the database with landlords and housing agencies on a regular basis and/or perform outreach to a set of addresses, stakeholders or housing sites, with indicated goals determined by the interaction type. Additionally, responsibilities include utilizing electronic systems to closely maintain a record of contact, resources and outreach outcomes.
- Advocate with stakeholders around permanent housing resources.
- Maintain regular and documented contact with residents and stakeholders/landlords around housing related needs.
- Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services.
- Attend and participate in required team meetings and trainings including, but not limited to HIPAA and trauma-informed care.
- Interpret and explain information such as eligibility requirements, program processes and resource details to internal and external stakeholders
- Keep records of assigned cases and prepare required reports.
- Check and compare documents, forms, applications, or other materials for accuracy, completeness, grammar, and format.
- Use computers for various applications, such as database management or word processing.
- Set up, manage, and develop systems for paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence or other material.
- Perform special projects and other duties as assigned.
Qualifications (required):
- Bachelor's degree from an accredited college or university, with major course of work in business administration, public administration, public policy, economics, finance, accounting, urban studies, information technology, or a case management, health, social services or social work-related field.
- Minimum one (1) year of professional experience involving the systematic review of financial data or one (1) year of experience in customer service and health, human or social services or related field.
Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.
Qualifications (required):
- Prior experience assisting individuals with housing needs and resources.
Evaluation Plan
- Interview: 70%
- Evaluation of Training, Experience & Personal Qualifications: 30%
- Total of Interview and Evaluation T.E.P: 100%
- Veteran Points: 0 - 15 points
- Detroit Residency Credit: 15 points
