Program Account Manager

Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazines Companies that are Changing the World. It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.

Program Account Manager leads and manages services and implementation activities for large scale Programs delivering residential and commercial EVSE charging solutions. The purpose of this role is to ensure the success and growth of our client relationships. 

Responsibilities include: Customer relationship management, supporting delivery of EV Charging Solution implementations or programs, , onboarding and training Customers for new/updates products.  

 

Sales, Program Scoping, and Customer Management 

• • Support post-sales activities and software demonstrations 
  • Scope EVSE Charging Solution Programs and complete Statements of Work for Fleet programs 
  • Support long term relationships with large accounts by ensuring strong customer satisfaction 

Implementation Leadership & Support 

• • Lead program design and development of participant communications plans with the customer 
  • Onboard new customers 
  • Customer Training on products and services 

Facilitate the development of communications for end users 

• • Work with Delivery & Operations to set-up and support back-end processes and automation 
  • Support issues related to processes as required to support delivery 

Training & Troubleshooting 

• • facilitate Level 2 & 3 support issues related to B2B accounts as needed with support and technical teams 
  • Provide regular and frequent communication to customers regarding outstanding actions, issues or tasks 

• • Facilitate and coordinate internal activities across departments, escalate as required to ensure timely response and action 

• Bachelor’s degree required, preferably in Engineering, Business, Economics, or Other w/ relevant experience (Graduate degree a plus) 
• 5+ or more years of experience project or account management in marketing, retail, technology or clean energy space 
• Proven ability to establish and regain customer confidence and grow long lasting relationships 
• Experience leading meetings and organizing work 

• Knowledge or experience in the field of marketing or communications 
• Excellent problem-solving, organizational, project management and coordination skills 
• Consulting skills: listening, asking effective questions, setting and managing expectations, and focusing on customer needs and outcomes 
• Self-motivated, responsible, and able to manage multiple priorities and complete multiple tasks in a tight timeframe 
• Critical and analytical thinking skills with a strong attention to detail 

• Professional communication and approach: on-time and prepared for meetings, provide deliverable and status on-time, communicates issues and risks in a timely manner to manager 

#LI-SG

The hiring range for this position is $90,411.55  to $124,315.88 per year. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:
o 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
o Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
o Home office set-up stipend
o Paid leave programs
o The opportunity to grow and develop your career with the support and mentorship of senior leaders.
o The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.
• An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com.
Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.