Professional Services Consultant 2 - ERP

Location Requirements: This role is Hybrid to one of our offices: Austin, Wayne, Naperville. Remote candidates will be considered nationwide. Must be able to work Pacific Time Zone hours.

Your role on the team:

The ERP Consultant will work with client human resource, payroll and business office teams, and is responsible for training users, business process review/consultation, and configuration of the software.

You can expect to:

• Lead client implementations and requirements gathering, business analysis, system configuration, testing, and training.
• Analyze and assess client business needs and workflows; make consultative recommendations.
• Work with project management and other team members to ensure cohesive delivery.
• Recommend best practices to clients based on product capabilities and existing business process workflows.
• Provide technical expertise and training to clients.
• Maintain up-to-date system knowledge through product enhancements, changes, and defect fixes.
• Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.
• Skilled in facilitating change management, providing guidance to organization leaders rolling out a new system and process.
• Handle escalations and tough, complex client problems.
• Maintain an average billable UTE target of 70%

What you bring to the role:

• Strong written and verbal communication skills
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision and partner and work within a team.
• Strong organization skills
• Understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
• Work well with clients at all levels
• Operates with client satisfaction in mind
• Energy, enthusiasm and results-oriented
• Strong troubleshooting and analytical skills
• Working knowledge of SQL, ability to create and run basic queries

This role requires:

• Bachelor’s Degree or higher
• Previous experience successfully managing large, complex or multiple clients simultaneously with minimal supervision.
• 7+ years serving customers in either California school district or county office of education
• Technical proficiency, solution mindset, communication and organizational skills are top strengths.
• Strong analytical skills, data management and reporting capabilities
• Prior California K12 or County Office of Education experience as a user or support provider (preferred)
• May require client travel up to 30%

Who we are:

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The perks of being a Frontliner:

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.