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Form of workJob Description
Integrated Talent Strategies (ITS) is seeking a Customer Advocate Representative to work in the Aurora, IL area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.
POSITION SUMMARY:
The Customer Advocate Representative responds to requests from customers, resolves high level complaints, and initiates steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting.
RESPONSIBILITIES:
QUALIFICATIONS:
About Integrated Talent Strategies (ITS):
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.
#LI-DNI
POSITION SUMMARY:
The Customer Advocate Representative responds to requests from customers, resolves high level complaints, and initiates steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting.
RESPONSIBILITIES:
- Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.
- Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
- Attend to customer phone calls regarding non-technical issues.
- Escalate technical issues as required.
- Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.
- Create basic Customer Relationship Management software (e.g., Sales Force) entries and reports.
- Complete and issue simple to moderately complex quotes.
- Other duties as assigned.
QUALIFICATIONS:
- Associate degree preferred.
- Ability to read and write English; excellent spelling and grammar.
- Basic math skills to calculate pricing, taxes, and discounts.
- Familiar with Microsoft Office Word and Excel.
- Excellent verbal and written communication skills.
- Experience with international business correspondence.
- Ability to perform effectively and multi-task efficiently in a fast-paced environment.
- Ability to remain professional under pressure.
- Strong analytical skills and attention to detail.
About Integrated Talent Strategies (ITS):
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.
#LI-DNI
