Production Assistant (Part-Time)

Salary: $20.00 Hourly
Location : West Windsor and Trenton, NJ
Job Type: Part-Time
Job Number: 202300409
Division: Academic Affairs
Department: Kelsey Theatre
Opening Date: 01/26/2024
Summary and Duties
If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the "Community" feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.
As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.
JOB DUTIES

• Oversees the comprehensive operation of the Box Office and Theatre during public performances to ensure efficiency
• Collaborates with the Kelsey Theatre Box Office Manager and Kelsey Theatre House Manager to coordinate adequate staff coverage for scheduled performances
• Supervises staff to facilitate the smooth and orderly seating of patrons and the efficient clearing of the theatre after performances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages phone and mail orders, responds to incoming calls, and returns phone messages.
• Manages the online ticketing system and handles in-person ticket sales at the box office during specified periods. Responsible for updating Theatre schedule on various Social Media platforms
• Works closely with the Livestream Coordinator to livestream performances.
• Distribute Assisted Listening system headsets
• Maintain clear access to fire exits at all times
• Provide assistance to patrons utilizing walkers, wheelchairs, and other aids Coordinates with Box Office and Production Stage Manager for start times, intermission control, etc.
• Immediately notify Security or Police in case of an emergency.
• Coordinate the setup of lobby refreshments for intermission.
• Support the team in preparing for and cleaning up after the Opening Night Reception.

SUPERVISORY RESPONSIBILITIES

• Supervises work -study students and volunteer ushers

WORKING CONDITIONS

• Must have the flexibility to work evenings and weekends as part of the regular schedule
• General Schedule/Hours: Fridays from 5:30pm-10:30pm; Saturdays 12:30pm-10:30pm; Sundays 12:00pm-6:00pm- and other hours as needed

ADA AND OTHER REQUIREMENTS
Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.

• As part of this position, you will be standing at the box office window and skillfully managing simultaneous tasks, including phone calls and serving window customers.
• As a substitute Theatre Manager, the ability to navigate stairs is essential for efficiently managing the audience area and assisting in seating patrons.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Required Qualifications
REQUIRED QUALIFICATIONS

• Must be able to work a flexible work schedule which includes nights and weekends
• Experience managing and processing physical currency transactions

Preferred Qualifications, Knowledge and Skills
PREFERRED QUALIFICATIONS

• AV/ Social media training/scenic design is a plus
• Previous box office experience
• Prior work experience with Kelsey Theatre.

KNOWLEDGE, SKILLS & ABILITIES

• Capable of navigating and successfully resolving complex issues.
• Demonstrates a commitment to excellence in customer service.
• Possesses the capability to stay calm and focused during emergencies, including evacuation scenarios.
• Reliability is a fundamental requirement given the responsibilities of the role
• Quickly adapts to and becomes proficient in box office ticketing systems.
• Collaborates effectly with team memebers
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations, and uses reason even when dealing with emotional topics

Core Competencies
CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Part Time Employee Benefits

• Defined Contribution Retirement Plan (DCRP) - enrollment requirement with minimum annual base salary of $5,000 or more
• Life Insurance - 1.5 times the annual base salary with DCRP participation
• Long Term Disability Coverage after 1 year of DCRP participation
• Sick Time - accrue 1 hour for every 30 hours worked
• Health and Prescription Plan - (employee paid)