Product Owner/Technical Writer

Alpha Omega is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega’s growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.  

Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology’s Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few. 

We are seeking passionate federal IT professionals to join our team.  

Come support our nation’s government agencies and make a difference! 

Why Us?  

We have H.E.A.R.T.! Alpha Omega's Core Values – (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do.  

We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager.

Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space? 

Come grow with us!  

Job Title: Product Owner/Technical Writer
Clearance Required: DHS Public Trust (EOD)
Work Location: Arlington, VA (Onsite 2 days a week required) & Remote

Position Description/Scope of Work:

Alpha Omega is seeking a Product Owner/Technical Writer to support an IT portfolio within a PMO for one of our clients.  The selected candidate will, at a minimum, fulfill the responsibilities listed in the Responsibilities section.

Responsibilities:

• Work directly with Release Train Engineer and the Development team.
• Maintain effective communications with the Scrum Master, development team and business units.
• Gather, analyze, and document non-technical requirements via user stories.
• Assume responsibility for the overall application development lifecycle, including ensuring that project deliverables meet or exceed policies, procedures, and standards.
• Assist the Project Manager in developing the project schedule to organize the total work scope of the project.
• Present functional specifications to stakeholders for review/acceptance and compliance with requirements.
• Suggest improvements or enhancements to processes and systems to increase customer satisfaction or improve productivity.
• Interface with stakeholders and clients to gather the most up to date information, and disseminate this information amongst the scrum team, including prioritization of current delivery.
• Manage backlog refinement and organize meeting by defining, grooming, and prioritizing user stories with Acceptance Criteria (AC) or “definition of done” (DOD)
• Facilitate and lead meetings with various internal and external stakeholders.
• Lead requirements gathering sessions and decompose epics and features into user stories.
• Parse existing documents and artifacts for key information and preferred language; to then be applied to new documentation.

• Ensuring consistency with all documentation and messaging.
• Serve as central POC for stakeholders searching for current documentation.
• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
• Test both the product and its documentation for accuracy and consistency.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases.
• Become a subject matter expert of the [redacted] platform and how the different tools are used to perform various construction related tasks.
• Responsible for creation and management of HSI System Engineering Lifecycle (SELC)/Software Development Lifecycle (SDLC) documentation.
• Responsible for the management of HSI’s Confluence Knowledge Management Pages.

Required Skills:

• 3-5 Years of Experience as a Product Owner
• Must possess a working knowledge of SAFe methodology.
• Knowledge of various business analysis techniques including interviewing, brainstorming, and modeling
• Experience collaborating with stakeholders at varied levels
• Experience in supporting business and project teams in translating complex business needs into user stories
• Ability to test user stories against acceptance criteria
• Excellent verbal and written communication skills and proven ability to ask probing questions to business team members
• Ability to work independently and manage multiple priorities effectively
• Experience using JIRA and Confluence
• Experience with online technical writing tools such as Confluence, Adobe, SharePoint.

Desired Skills:

• Active or recent previous DHS experience HIGHLY desired.
• At least 1 year of experience in Product Management and/or Product Development
• Proven track record of delivering data driven solutions with a customer-first mindset
• Expertise in transforming and building end-to-end environments using DevOps to integrate, develop, test, deploy, maintain, and operate multiple systems

Desired Certification(s):

• Certified SAFe® Practitioner
• Project Management Professional (PMP)
• Advanced Certified Scrum Product Owner
• Certified Product Owner

Required Education:

• Bachelor’s Degree in Business or an IT related field, which can be substituted for technical certifications

Alpha Omega is committed to the development of a creative, diverse, and inclusive work environment.  In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)”.  Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.   

Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.