Product Owner, Expert

Requisition ID # 154804 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Customer & Comms

Work Type: Hybrid

Job Location: Stockton

Department Overview:

In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

Position Summary:

Modernize PG&E’s existing Meter-To-Cash (MTC) applications due to aging technology and inability to meet business needs and future functional capabilities. The core Customer Care and Billing (CC&B) application is three versions behind and is no longer on a supported upgrade path, increasing operational risk that may require costly Oracle custom support in the future. The Advanced Billing System (ABS), responsible for billing large revenue customers (approximately $3.7B yearly revenue), is over thirty years old and carries a high degree of supportability risk. The future state is to consolidate both billing systems (i.e., CC&B and ABS) and also the Meter Data Management functionality to one solution as part of the CC&B Upgrade project. This project is simply not just a billing system upgrade but, rather a replacement project which will be significantly complex and will take 3-4 years to implement and stabilize. In order for this project to be successful it is absolutely critical have resources dedicated to this project that can analyze and propose system solutions for the Line of Business and IT organizations.

These individuals will be viewed as subject matter experts who understands business content, procedures, processes, and systems for various corresponding business units and functional processes. They will assist in analyzing business needs, defining detailed business requirements, make recommendations to update/modify business process or IT solutions.

Functional Areas we will be identifying Product Owners for:

• Self-Service/Call Center/Customer
• Billing
• Meter Asset/Oracle Device Management 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:​

Bay Area Minimum: $​128,000.00

Bay Area Maximum: $​218,000.00

OR​

California Minimum: $​122,000.00

California Maximum: $207,000.00

Job Responsibilities:

• Solution, Technology, and Team focused person who serves as the customer proxy responsible for working with stakeholders to define and prioritize the work within in the team.
• Collaborate with Product Owner to evaluate new product functionality to replace previous customizations with base product solutions and increase project ROI.
• Provide feedback on existing functionality and introduce new products to meet business needs across PG&E.
• Assist to identify, propose, and influence IT solutions to complex cross organizational business problems; negotiate requirements and deliverables across multiple lines of business.
• Understand and define the business opportunity within the product and document the business processes for the targeted end state.
• Provide subject matter expertise to support developers and testers.
• Assist technical teams with production ad hoc requests and defects.
• Complete user stories that will be used to define the acceptance criteria and create business requirements.
• Assist Training and Change Management teams with development of training materials.
• Responsible for executing User Acceptance Testing and reviewing Product test results.

Qualifications:

Minimum:

• High School or GED-General Educational Development-GED Diploma
• Job-related experience, 5 years

Desired:

• Bachelors Degree or equivalent experience
• Experience as Product Owner, Agile environment, 5 years
• Agile Certification