Product Operations Manager, Production

Summary
Meta is seeking a Product Operations Manager, Production to join the Product Operations team. Product Operations' mission is to process, analyze, and improve product quality signal with product and engineering to enable Meta to solve the biggest functional issues impacting our users. We believe that every user interaction should work well so those who join our teams are very passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Product Operations is for you.The Product Operations team fuels product quality and engagement by analyzing user issues at scale and advocating for their resolution. As a Production Operations Manager, Production, you will leverage data analysis and multiple sources of user feedback to identify user experience themes, prioritize issues, and communicate key takeaways to product, engineering, design, and other cross-functional partners to shape product direction. You will work cross-functionally with other teams within Meta to improve user experience.
Required Skills
Product Operations Manager, Production Responsibilities:

• Become an expert in the health and quality of Facebook products
• Develop and communicate compelling analyses and recommendations over aggregate trends from user feedback
• Build strategic relationships and manage communication and alignment across multiple partner teams
• Instill a focus on quality in the product culture by creating objective data driven stories that influence and convince product teams to prioritize quality projects
• Communicate the potential impact of product changes to internal stakeholders

Minimum Qualification
Minimum Qualifications:

• 2+ years experience working in tech, consulting, or an operational capacity
• Experience with SQL
• Experience constructing relationships across teams, communicating technical content and analytical insights to multiple audiences
• Experience using data to tell a story and influence direction
• Experience effectively prioritizing competing demands in an ambiguous, fast-paced environment
• Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or eq uivalent practical experience. Degree must be completed prior to joining Meta.

Preferred Qualification
Preferred Qualifications:

• BA/BS degree in computer science, economics, analytics or other related field
• Experience working with remote teams

EOE
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.