Product Manager - E-Commerce

Job Summary:
The Product Manager - E-Commerce will serve as the in-house expert on IDI's e-commerce initiative and ongoing support of our e-commerce growth strategy and customer acquisition. This role will drive the e-commerce roadmap, strategy, customer engagement, and product direction for the external sales channel. This position will play a key role in supporting the company strategy and customers in the use and future direction of the e-commerce sales channel. High customer engagement and satisfaction will be instrumental in its success and will be a key focus for this position.
Compensation: $88,100 - $123,300
Responsibilities/Duties:

• Responsible for product planning and execution throughout the product lifecycle, including vision, gathering and prioritizing requirements, and working across all business departments.
• Manage the roadmap, prioritize opportunities, refine feature ideas in support of business goals.
• Understanding the market trends, competition direction, and user requirements in depth.
• Conduct market and customer research to identify potential additional features.
• Monitor ongoing usage metrics and customer satisfaction as well as internal KPIs.
• Provide ways to improve the e-commerce sales channel, assessing product enhancements and competitive positioning.
• Act as an advocate for and serve as the voice of the customer while aligning with business goals.
• Other duties as beneficial by IDI.

Leadership Competencies:

• Leads Self by:
  
  • Communicating Effectively & Candidly.
  • Drives for Results.
  • Demonstrates Accountability.
  • Takes Initiative and Collaborates across business lines.
  • Understands "why" and then provides and gain solution support.

Qualifications/Skills:

• Experience driving product vision, go-to-market strategy, and design discussions.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
• Experience managing e-Commerce platforms such as Shopify, Magento, BigCommerce, and/or WooCommerce.
• Excellent analytical skills in analyzing data, conducting market research, and understanding customer behavior to identify trends and opportunities for growth.
• Great analytical mindset with an ability to use data to drive decision making and present solutions for boosting online sales.
• Assess ideas and alternatives while persuading others; gain support and commitment from others; mobilize people to take action.
• Ability to communicate to all levels of management and across departments.
• Project management skills to drive projects to completion with 3rd party partners.

Education and/or Experience:

• Bachelor's degree in e-commerce, digital marketing, business administration, or a related field.
• Requires 6+ years of e-commerce product management experience such as creating strategic product roadmaps and working with cross-functional teams.
• Proficiency in, UX, Adobe Photoshop, InDesign, Dreamweaver, and Google Analytics.
• Broad experience of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization.
• Strong Marketing/Technology background and experience managing marketing and technology teams.
• Experience with CRM and marketing automation platforms such as Salesforce or HubSpot for customer segmentation, targeting, and personalized marketing campaigns.
• Familiarity with online marketing tools, including social media advertising and email marketing; SEO and SEM is preferred.
• Familiarity with Agile software development methodologies is preferred.

IDI Distributors is America's largest family owned and operated wholesale insulation distributor backed by over 45 years of proven success. With over 575 employees in 64 locations across the country, IDI prides itself on providing best-in-class customer service to the residential and commercial construction industry.