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Form of workJob Description
*When I Work is a remote first company. We are open to hiring candidates in the continental US and Ontario, Canada. If an onsite location is important to you in your search, you are welcome to work from our Minneapolis HQ office.
Who We AreWe help hourly teams get shift done.
At When I Work, everything we do starts with a mission to make shift work awesome. We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.
The product team at When I Work is responsible for developing the vision, product, and go-to-market strategy for the company. When you join this team, you will work with customers as well as marketing, sales, finance and engineering to identify, build, and bring new features and products to market. You will be uniquely positioned and empowered to make a huge impact in the lives of hourly employees.
What You'll DoAs a Product Manager, you will be responsible for understanding our users, solving hard problems, and guiding the development of foundation level product solutions, including security, integrations and reporting that support the WIW platform. The Foundation team currently owns the entire platform that runs When I Work's core scheduling, time attendance and Payroll business. This team has a broad charter across When I Work's Billing, Pricing and Packaging, Communications and Integrations areas, Security, Reporting, along with maintaining the cloud Infrastructure. The Integrations area supports integrations with key external partners (E.g. Square, LightSpeed, Gusto) and in-product features for Payroll (Check integration) and Communications (Twilio integration).
- Lead the Integrations area product roadmap on the Foundation team to own and define the product roadmap for the When I Work product platform
- Support growth of and health of existing partner integrations for key features e.g. Point of Sale
- Drive the strategy and identify new technical integrations to grow the product
- Oversee the product development process for a product including market research, competitor analysis, planning, positioning, requirements, development, and product launch.
- Leverage quantitative and qualitative data to know our customers, validate their needs and understand how they are using our products.
- Develop and maintain a thorough understanding of both customer and business requirements
- Communicate product vision and priorities to internal teams including Engineering, Customer care, Sales, Marketing and Success.
- Document, train and communicate new features to the Sales and Customer Care teams.
You are a curious and impact driven individual who is drawn to technical, platform, foundational parts of a product. You have some product management experience and are eager to learn, iterate, measure and deliver exceptional results.
Experience and Skills Needed- 2-4 years experience in product management, product development, product design or similar field
- Deep domain experience working on in-product technical integrations with external parties and partnerships is required
- Experience in security (authentication, fraud mitigation) and API management is strongly preferred
- Strong analytical abilities (knowledge of SQL) to query, summarize large data sets and derive actionable insights.
- Have a customer-focused mindset, understanding user needs and translating them into seamless product experiences
- Efficiently manage tasks, projects, and resources, ensuring streamlined workflows and optimal productivity
- Strong written and verbal communication skills with ability to communicate to both technical and non-technical audiences and adapt to a variety of individual communication styles and needs.
- Industry or vertical specific experience
- Certain tools or systems experience
- Professional development allowance
- Paid parental leave
- Medical benefits - employee premiums paid 100% by When I Work
- Dental benefits- employee premiums paid 100% by When I Work
- Paid vacation and holidays
- Flexible work environment
- 401K Match
- Remote first culture including home office set-up stipend and ongoing telecommuter stipend
- Casual dress code
- Dynamic and dedicated team
We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn't lip service. We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent. We're motivated by a strong, innovative, and passionate work culture and we're constantly searching for ways to improve and get shift done.
Whether you're a perfect match or not, if it sounds like a good fit, we encourage you to apply.The tech industry is notorious for its lack of diverse representation, and we're aware of the research showing that historically underrepresented groups are less likely to apply to a job if they don't believe that they meet all of the criteria. Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! We would love to hear from you and figure out what you can add to the culture here at When I Work.
We'd love to talk to you! Please submit the following to apply:
- Resume (including months/years of employment for each position).
- Cover letter including:
- an overview of your existing experience
- a convincing reason why you'd like to work at When I Work.
*Must already be authorized to work in the United States or Canada on a full-time basis for any employer.
