Product Communication Specialist

The Product Communication Specialist will join the Direct to Consumer team. You will be part of a team at the forefront of an ongoing digital evolution. As a part of this evolution, we are looking for someone who is charged to deliver an outstanding online experience through cultivating a strong relationship with our customers.

• Manage the back-and-forth communication with customers or potential customers, through our product question and answer platform.
• Monitor and react and to customers who leave product focused reviews.
• Escalate all product issues to our CS and Product teams.
• Review and pull product focused learnings and feedback from our on-site survey tool.
• Work with our customer service representatives and product teams to validate and communicate accurate and on-brand responses.
• Develop and communicate out a weekly report on product questions, trends and insights.
• Partner with our eCommerce and customer service teams to ensure the best product experience possible.

Must Have Skills

• 2+ years in customer facing communication and response
• 2+ years of eCommerce experience

Skills We’re Stoked About

• Experience with customer facing platforms and communication.
• Excellent cross-functional and project management skills.
• Strong attention to detail and quality of work and solid work ethic.
• Proven track record of successfully managing multiple projects and delivering on time.
• Ability to bring structure to a fast-paced environment.
• Happy to get your hands dirty. This is a small but mighty team. Everyone gets involved at all levels to get the job done.
• Expert in MS applications: Excel, Microsoft PowerPoint and Word.

Benefits include:

-MEC/ACP Medical

-Voluntary Dental, Vision, Life, Supplemental Income

-401k (must meet requirements)

-sick leave as required by state/county

Hourly Rate: $50.00