Process Analyst

Patra serves over 600 customers. Innovation and improvement are key to our customer satisfaction, and 17 years of consecutive revenue growth. Patra’s Process Excellence team is responsible for architecting and managing process improvement initiatives and managing structured Business Process Management programs to drive continuous improvement.

• Champion best in class service operations at Patra
• Support client advisory in areas of process improvement, project management, best practices, and process redesign
• Develop Project Plans: create comprehensive project plans, including timelines, resource allocation, and deliverables to effectively deliver process redesign initiatives.
• Stakeholder Engagement: collaborate cross functionally to gather input and alignment for process changes.
• Process Assessment: Evaluate existing workflows to identify opportunities for improvement.
• Redesign processes to deliver best in class client service operations by appropriately leading and guiding with industry best practices of process management
• Process Mapping: document current and proposed changes using appropriate tools to ensure a clear understanding of changes can be conveyed.

• Risk management: Identify and mitigate potential risks associated with process redesign to ensure minimal disruption to daily operations.
• Measure: Identify and measure Key Performance Indicators (KPIs) to measure the success and impact of process improvements
• Change Management: Implement change management strategies to ensure a smooth transition and appropriate adoption of changes such as re-training and testing.
• Continuous improvement: foster a culture of continuous improvement by facilitating post-implementation evaluation and modifications.

• Communication: Establish effective communication protocol to ensure relevant parties remain informed and aligned throughout projects
• Interpersonal Skills:

• Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

• Promotes Culture of Respect & Safety:

• Demonstrates commitment to personal responsibility and value for safety and respect
• Communicates concerns

• Uses and promotes safe respectful behaviors based on training and lessons learned

• 3 years process improvement experience
• (wholesaler/MGU/Carrier experience a plus)
• Experience structuring and managing projects
• Experience developing client facing project presentations a plus
• Undergraduate degree
• Process Mapping & Documentation Experience

• Six Sigma and Lean experience a plus
• Management consulting experience a plus
• Detail oriented and able to deliver high quality work
• Effective communication and coordination capabilities
• Ability to develop concise, impactful, and engaging insights of projects and deliverables
• Superior organizational skills and time management
• Excellent computer skills including Microsoft Outlook, Word, PowerPoint
• Ability to adapt and work collaboratively with offshore employees in our worldwide operations
• Ability to identify patterns, inconsistencies and opportunities across various projects, data sets, and customer interactions
• Subject to and expected to comply with all applicable Patra Corp policies and procedures.

• Work from home
• Minimum internet speed of 6 mbps download and 3 mbps upload; Directly connected into modem; No satellite
• Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.