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Form of workMust be a US citizen and fully vaccinated against COVID-19 Must be fully vaccinated against COVID-19 and be a US citizen
Is this position remote or in person? In person What will the primary day-to-day responsibilities entail for this person?
Serves as the primary KDC (Key Device Contact) supporting and coordinating activities with the client's Managed Print Services (MPS) team. Responsible for visiting each printer within the offices supported on a rotational basis to determine needs of the printers (toner, errors, maintenance, etc.). Inventory printers and supplies, IP assignments, managing tickets in Service Now, work with onsite facilities management. Also, resolve printer technical issues onsite and/or remote diagnostics, updating printer admin passwords and providing move, add, delete (MACD) services as requested. This also includes physical movement of desktop printer models when an office change is required. Printer installation services to include: 1. Unbox the printer, configure the hardware, and do a Power On Self-Test (POST) 2. Attach the printer to clients; network connection and configure the printers IP address 3. Run the vendor-supplied trouble shooting procedures if there are any error messages 4. Update the Service Request and mark as complete if successful or after any open incidents are closed. • Projects and other duties assigned by MPS management team
TOP 2 required skills that candidates must have? One year printer support and customer service What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F, 8-5 How many overall years of experience should this person have? 1+ Do they need any specific certifications or education? HS diploma If contract to hire what is the conversion rate? $20/hr How many miles per day will the contractor be driving? n/a What is the exact work location or city, state, zip? McLean, VA 22102 How soon will candidate review and interviews start? ASAP
