Printer And Owl System Administrator

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

SUMMARY

DIGIT is seeking a System Administrator to manage and maintain both the printers and Owl devices throughout the enterprise for the General Services Administration.  There are over 1,400 printers in the GSA environment that are deployed throughout the country.  Additionally the System Administrator will participate in supporting other video teleconferencing services.

 

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Printers
• Remediate the vulnerabilities.
• Manage printers
• Report all remediation work in ServiceNow tickets
• Provide solutions to better manage and support printers in the GSA environment.
• Owl Labs
• Perform vulnerability patching.
• Manage devices
• Provide status on Owl devices.
• Configuration Management of Owl devices.
• Tier 3 support for devices. 
• General UC
• Web apps (Zoom, Google)
• Excellent communication with team, Client and vendor
• Experience with certificates and security vulnerability management
• Possesses an up-to-date understanding of current VTC models and trends, including cloud based technologies, in order to provide expert guidance, and advice to the customer in regard to the VTC industry, particularly in the post-pandemic landscape.

• Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations 
• Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
• Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle 
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts 
• Develops System Architecture and System Design documentation 
• Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
• Participates in and initiates concept development and trade-off studies
• Prepares complete documentation of methods, procedures, and design 
• Assists with implementation of combined hardware/software systems
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Qualifications

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Previous experience with vulnerability patching.
• Highly experienced with managing remote network connected HP model printers.
• Previous experience supporting and managing enterprise printers.
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. 
• Operates with appreciable latitude in developing methodology and presenting solutions to problems. 
• Contributes to deliverables and performance metrics where applicable.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 4 - 9 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

 

PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.
• Viewing computer screens and sitting for long periods of time. 

 

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.

 

Employment Type: FULL_TIME