System Administrator With Mecm/Sccm

Alpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega’s growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.
Our consistent growth has fostered a series of accolades including Inc. 5000 and Washington Technology’s Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council’s 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.
We are seeking passionate federal IT professionals to join our team.
Come support our nation’s government agencies and make a difference!

BASIC REQUIREMENTS:

• Minimum 3+ years of experience providing IT technical support or administering IT systems.
• Junior level MECM/SCCM experience.
• Experience patching, deploying software, and resolving MECM/ SCCM client problems.
• Knowledge and experience with Active Directory and creating GPOs.
• Strong prioritization, problem solving, diagnosis, and troubleshooting skills.
• Work well under pressure with differing levels of Management.
• Exposure to other network monitoring systems and IT Service Management.
• Experience using ITIL Ticket Management System – ServiceNow or equivalent.
• Experience with Active Directory.
• Proficient in Microsoft Office applications (Work, Excel, PowerPoint).
• Familiarity with the ITIL 3 or 4 Framework.
• Must have one technical certification – such as: Security+ CE, Network+, MCSE, MCSA, MS Modern Desktop Admin, etc.
• PowerShell scripting experience.

DESIRED SKILLS OR EXPERIENCE:

• Direct experience working on laptop imaging, hardware deployment and refresh projects a plus.
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• 1 year or more of experience working with IT hardware.

PHYSICAL REQUIREMENTS:

• Ability to lift and move 30 lbs. of equipment

EDUCATION:

• BS degree with an emphasis on IT, Computer Science, or similar preferred

• Maintains the established standard operating environment (SOE) for desktops and remote devices.
• Update Windows 10 systems to latest builds.
• Performs duties using provided tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices.
• Deploy patches and software updates on desktops, remote devices, and servers.
• Deploy non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices.
• Managing service requests within the ticketing system.
• Identifies and resolves technical problems related to software deployments.
• Create reports using SQL reporting.
• Modify/build software packages /updates for applications.
• Run PowerShell scripts to resolve issues with MECM/SCCM clients and WMI repository.
• Create, test, and troubleshoot GPOs as needed.
• Create packages and deploy driver and BIOS updates.