Print Production Services Manager

Description
PRINT PRODUCTION SERVICES MANAGER
We are currently seeking a dynamic Print Project Manager responsible for print buying and overseeing large scale projects from concept to completion. Responsibilities include expertise in client relationship management and product delivery through constant liaison with team and suppliers on all matters relating to print, point of sale and campaign management services. The primary focus of this role will deliver exceptional customer service to the client - ensuring adherence by all involved to specified deadlines and budgets, select the most appropriate supplier, negotiate costing within defined limits and time frames for each job to ensure that internal procedures are followed at all times.
This will be a hybrid position based in in Mountain View, CA. This role will be required to be on site 2-3 days per week, with the ability to work from home the remaining days.
RESPONSIBILITIES

• Manage product and vendor pricing processes in order to produce the highest quality deliverables within budget and deadline specification.
• Assess project requirements and provide printing/production options; help establish baseline cycle times and budgets for recurring project types.
• Coordinate with agency and production suppliers.
• Negotiate pricing with production suppliers and ensuring realistic production schedules while reducing rush charges.
• Manage and meet production milestones per project schedule.
• Assist with pre-flight quality checks on all native files as needed.
• Effective introduction and use of e-procurement system.
• Implements and uses management information systems.
• Ensures best practice in conjunction with wider operations group.
• Ensures most competitive costs are achieved on each project.
• Ensures best practice procedures are followed and documentation complete.
• Develops a good understanding of the client's business and industry sector.
• Builds relationships with internal clients and manages their perceptions and expectations, particularly with regard to production timing and budgets.
• Resolves customer complaints; Ensures results of the customer satisfaction surveys are acted upon where necessary.
• Assesses production issues in advance and collaborates with creative team to provide solutions/options.
• Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client.
• Identifies and develops business opportunities in line with the business plan.

REQUIREMENTS

• 3-5 years of experience with print project management
• Understanding of retail store distribution highly preferred
• Understanding of point-of-sale and point-of-purchase (POS/POP)
• Strong experience with client services
• Ability to operate in professional and global environment
• Experience in Direct Mail and or Circulars
• Prior experience in an Advertising agency or Retail marketing environment
• Knowledge of retail marketing and understanding of retail store distribution

The US base salary range for this position is $75,000 to $85,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location. This range may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus targets, benefits and/or other applicable incentives in addition to base salary.
Your resume will be reviewed by a member of our Recruiting team and we'll reach out to you directly if there's a fit. We're using video conferencing software (Google Meet) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.
Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.
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