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SalaryBe unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
The Principal Analyst, Business Intelligence is responsible for guiding the business through the analysis of advanced quantitative & qualitative data. This role requires the creation of customer-centric solutions/approaches driven by data analysis, eye for business, creativity, and effective communication. This position will lead the design and development of reporting structures and interfaces, as well as administration of standardized reports to be used cross-functionally. Present advanced business insights and findings in succinct and creative ways using data visualizations for a broad audience, including all levels of leadership, technology, business and finance.
The data analytics team plays a pivotal role in empowering our product teams to make informed decisions through data-driven insights. We specialize in building robust analytical solutions that drive the success of key value-added services, including scam protection, enhanced device and activation experiences, premium subscription offerings, and more.
This role is located in Bellevue, WA and requires a minimum of three days a week in person collaboration.
Job Responsibilities:
- Support the analytic needs of the business by using data from various sources (e.g. call centers, SAP, & Business Objects). Guide data strategy across multiple touch points (e.g. POS tool, surveys, market research).
- Create holistic dashboards from different data sources for presentations to senior management.
- Lead the process of driving core insights from available data and create strategies to improve the customer experience & performance. This will include collaborating with product managers for A/B testing & multivariate testing.
- Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design
- Provide analysis for sales representative, supervisor, call center, partner, & financial performance
- Present analysis & strategies to senior management in verbal & written forms.
- Conduct competitive analysis to inform offers & processes
Education:
- Bachelor's Degree Business, Statistics or related field
- Master's/Advanced Degree, in related field encouraged
Work Experience:
- 7-10 years Experience with Business Intelligence tools (e.g.Business Objects, Cognos, Hyperion, etc.).
- 7-10 years Experience in reporting & analyzing performance & data visualization (Tableau; PowerBI)
- 7-10 years Experience in advanced analytics including SQL/ETL of complex datasets, competitive analysis, quantitative analysis & research
Knowledge, Skills and Abilities:
- SQL Expertise in technical tools (DataViz; SQL; automation; report/metric design;algorithms/modeling) (Required)
- Expert analytical, problem solving and critical reasoning skills
- Advanced communication/consulting, influencing and relationship management skills
- Advanced project leadership, coaching and mentoring skills
- Advanced functional knowledge (i.e., Telecom; Supply Chain; Network Technology; Procurement)
- At least 18 years of age
- Legally authorized to work in the United States
#LI-Corporate
Washington Pay Range : $146,100.00 - $197,700.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
