Address
Form of workJob Description
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution in quick turnaround.
- Make necessary research, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, as well as support escalation to various vendors.
- Provide prompt and accurate feedback to customers as well as internal teams.
- Ensure proper recording and closure of all issues, prepare accurate/timely reports and document in the form of knowledge base tech notes.
- Assistance internally for the daily RMA repair, coordination and follow-ups.
Required Skills:
BS degree in Information Technology, Computer Science or equivalent
Working experience in enterprise technical support, IT support or as a technical engineer
Basic knowledge of HPC, Cloud, Big data, etc
Knowledge in cluster management s/w and GPU/CUDA
Experience in Unix/Linux CLI
Strong h/w knowledge of x86 server platforms and related components
Strong h/w troubleshooting and problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
AMAX is a global leader in data center, open-architecture platforms, HPC, deep learning, application-tailored cloud and OEM server solutions designed towards the highest efficiency and optimal performance. Whether you are a Fortune 100 company seeking significant cost savings through better efficiency for your global data centers or a software startup seeking an experienced manufacturing partner to design and launch your flagship product, AMAX is your trusted solutions provider, delivering the results you need to meet your specific metrics for success.
