Practice Manager=Part Time

About us

At our spa, we understand that the condition of your skin is a testament to your overall wellness - encompassing mental, physical, and spiritual health. We celebrate beauty in its many forms, influenced by a rich tapestry of cultural perspectives. Here, beauty is not a standard, but a spectrum, uniquely defined by each person. At our core, we see our clients as part of our extended family, treating everyone with the utmost respect, honesty, and integrity on their personal aesthetic journey. We have crafted a serene and drama-free haven, complete with everything needed to replenish and uplift your spirit.

Our work environment includes:

• Joyfully Passionate: Loving what we do, letting enthusiasm shine through every day.

We Have Fun: Finding joy and laughter in our work, brightening every day.

• A commitment to a Growth Continuum:
• Ever Learning: Embracing growth, because every day is a chance to learn something new.

• Innovative: Turning fresh ideas into wonderful realities with creative thinking.

• Focused on building lasting relationships by positivity effecting women’s lives:
• Family/Team Oriented: Like a family, supporting and uplifting each other.

• Diverse Inclusive: Embracing every unique story, creating a place of belonging.

• Driven by Excellence:
• Driven: Moving forward with heart and purpose, aiming for the best.

• Eye for Details: Cherishing the little things that make a big difference.

• Professionalism: Combining expertise with warmth, treating everyone with respect and care.

• Proactively Responsible:
• Initiative: Taking the lead with a can-do spirit, ready to make things better, open and willing to pivot for best results, opportunities for additional financial growth

• Integrity & Honesty: Being true and honest, building trust with every step.

• Curating Unique Client Experiences:
• Complete 'Unique' Experience: Creating special moments for an unforgettable visit every time

Core Responsibilities:

• The Aesthetic Practice Manager is a visionary leader with excellent communication & project management abilities who is as passionate about achieving results as they are developing their people. They are responsible for strategically organizing the business for consistent growth by ensuring daily operations are smooth and effective while making certain the clinic is delivering the highest level of service to patients.

• Follow the company's mission statement, values, and customer service philosophy.

Operations:

• Growth mindset with the ability to balance focus on current business with expansion initiatives. Highly analytical decision-maker with the ability to balance creative vision with business strategy. Guide business decisions by staying on top of aesthetic medicine trends. Implement retail marketing strategies to drive top-line growth and bottom-line profitability. Analyze and assess business to identify opportunities and consistently improve. Continually develop playbooks and processes to develop a high performing team. Built, developed, and led high-performing teams that exceeded targets across all roles. Implement marketing and community initiatives based on prescribed frameworks. Host company training with team members and industry partners. Work with a team to ensure retail operations are meeting brand standards. Oversee workforce management and scheduling. Create and maintain all clinic organizational systems. Lead project management needed for new and existing initiatives and projects. Organize, update, and expand Operational Policies & Procedures Manuals to ensure compliance. Responsible for providing support and improving operations of the daily activities of a medical spa including telephone coverage, appointment scheduling, patient paperwork, opening and closing transactions and client care.

Administration:

• Maintain efficient patient scheduling and practice flow to ensure a positive patient experience. Monitor appointments and bookings and highlight any problems or troughs in business. Maintain all official agreements and documents related to company, equipment and/or services. Ensure that all legal documents necessary to doing business are complete, filed appropriately and maintained. Manage compliance and safety training for all staff Establish and maintain relationships with vendors and sales representatives. Competently use Microsoft Office (proficient with Outlook, Word, Excel). Manage electronic medical record system (bonus if experienced with Aesthetic Record EMR ). Possess the ability to learn new technologies. Perform support functions required for the clinic, including phone coverage and front desk back-up.

Marketing:

• Develop marketing strategy and ensure consistent branding is being portrayed. Establish and maintain a social media policy with all staff; ensure compliance. Produce external marketing campaigns, managing web and social media presence, creating content and collaborating with team to optimize engagement from patients.

Financial:

• Manage inventory efficiently and ensure stock and assets are kept safe under lock and key; ensure compliance. Create, maintain, and interpret financial reports and provide expertise on projected revenue vs expenses. Use financial plans for spotting trends, measuring productivity, and monitoring progress; utilize findings to determine impact on monthly payroll. Project and maintain acceptable payroll commitments. Minimize or eliminate losses through negligence with monitoring programs. Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line. Implement practice product and service purchasing standards and ensure compliance. Administer staff and patient scheduling to maximize both revenue generation and profitability and patient experience. Manage non-medical aspects of clinic operations, including revenue growth, effective workflows, payroll, expense reports, inventory, and administrative responsibilities so that they are in accordance with our standards, policies, and procedures.

Leadership:

• Responsible for pulling KPI’s and creating revenue generating business plans from those reports. Highly detail-oriented, excellent organization, communication and people management skills. Player-coach leadership ability with focus on critical thinking and problem solving. Develop a recruitment strategy for effective recruiting, screening, interviewing, and hiring. Authorize leave for all staff, accommodating requested leaves where applicable, ensuring that the clinic’s demands and bookings are met. Develop value-based proposals and maintain internal staff retention programs. Implement ongoing skills training to ensure service standards are being upheld. Develop and monitor job descriptions and staff goal planning. Create and maintain staff contracts, ensure accuracy and compliance. Perform biannual staff evaluations with proposed action plans and performance goals. Ensure all providers are fully trained and clinically competent to provide the patient care. Manage employee benefit plans, processes payroll, and maintains employee records. Coordinate all clinic events including team meetings, employee recognition, and education/training meetings.

Professional Responsibilities:

• Treat all patients and team members with respect and integrity. Possess a thorough working knowledge of all company medical protocols, standard operating procedures, and policies. Evaluate the effectiveness of existing clinical policies/procedures and suggest improvements. Participate in meetings, conferences/seminars, promotional events, training and other educational and business events on a regular basis. Commitment to achieving established clinic goals provided by the owner. Collaborates with all medspa teammates to ensure the growth of the business and the integrity of the company mission and vision. Maintain confidentiality and HIPAA compliance.

Team Responsibilities:

• Contribute to building positive team morale and recognize accomplishments. Understand the meaning and importance of collaboration within a high functioning team. Provide excellent communication to both patients and teammates. Handle conflict management.

Requirements:

• Masters degree in Business or healthcare administration and or Bachelor's degree from accredited college or university AND 2-3 years of medical office management experience Minimum 1 year aesthetics industry experience Must have experience in growing revenue through operations management. Proven self-starter that can accomplish all tasks in an organized and timely manner Excellent communication and interpersonal skills, including customer service and supplier management skills Problem-solving skills with the ability to develop and articulate recommendations and define goals Strong attention to detail, organizational, planning, and logistics skills

Job Type: Part-time

Pay: $19.00 - $30.00 per hour

Expected hours: 4 – 10 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• Monday to Friday

Application Question(s):

• How far are you from 30078?

Work Location: Hybrid remote in Snellville, GA 30078