Practice Manager - Primary Care (Days)

Area of Responsibilities

• Customer service - Leads team members in achieving customer service goals for the practice. Participates in customer service initiatives. Demonstrates excellent customer service skills. Communicates effectively and in a timely manner with patients and management regarding service recovery opportunities. Monitors customer service and develops action plans for improving patient satisfaction.
• Development - Maintains a high degree of knowledge of both Tanner Human Resource policies and procedures and TMG operational and billing policies and procedures. Participates in continuing education. Participates in the development of new programs (ex: Process Improvement, Quality Initiatives). Maintains a working knowledge of CPT, ICD9 and HCPCS coding. Maintains a high degree of knowledge of Rural Health Clinics and their operation, when applicable.
• Leadership - Promotes teamwork and empowers teams and individuals to meet their potential. Supports quality and efficiency improvement efforts. Provides positive feedback as well as constructive criticism. Communicates pertinent hospital activities to departmental employees. Communicates pertinent departmental activities to administrative contact and other departments as necessary. Establishes and maintains high level of employee morale. Develops personal education to be proactive in meeting the future needs of the department. Demonstrates a positive attitude toward all customers of Tanner, internal and external. Projects a positive, professional image.
• Management - Manages daily operations of the practice. Supervises front and back office staff. Ensures appropriate staffing levels for the practice. Oversees orientation and ensures employees receive adequate training and ongoing education. Provides ongoing employee feedback of job performance. Performs employee evaluations. Counsels and conducts employee disciplinary action as needed. Monitors billing procedures in the practice to ensure patient registration and billing is accurate and performed in a timely manner. Must be able to learn, apply and teach a variety of rules, regulations, policies and procedures applicable to the ever-changing health care reimbursement environment. Maintains strict control of internal cash control procedures. Maintains and ensures accuracy of monthly key indicator reports. Monitors monthly operations reports and provides explanation of variances. Maintains an efficient filing system for patient records and assures all correspondence is filed correctly. Oversees the purchasing functions for the practice. Maintains a record of orders placed and orders received. Closely monitors expenses and works within an established budget. Receives invoices from vendors and checks for accuracy. Organizes meetings and education activities of doctors and/or staff as necessary. Organizes and participates in TMG marketing opportunities for the practice. Ensures general cleanliness and neatness of the practice. Consults with TMG Director of Operations regarding any problems and concerns and assists in implementing organizational changes.
• Safety - Checks equipment routinely to ensure it is functioning properly. Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses & Certifications

• NONE REQUIRED

Supervision

• Full responsibility for quality and quantity of work, costs, methods and personnel, performs supervisory functions. Responsible for staff scheduling. Responsible for assigning, directing, new employee training and on-going training of existing employees. Regularly leads the work of coworkers and checks performance of work assigned as to accuracy and time. Responsible for employee discipline and evaluations.

Qualifications

• Ability to prioritize and organize the workload of multiple employees.
• Bachelor degree preferred.
• CPT and ICD Knowledge preferred.
• Credit Check Required.
• Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions
• Exceptional organizational and motivational skills.
• Minimum of two years supervisory experience required. Previous supervisory and patient contact work within the medical field desired
• Must possess knowledge of modern office procedures and office equipment.
• Must possess the ability to summarize financial and statistical information for review with the TMG staff
• Professional appearance.
• Proven ability to effectively work with others at all levels within and outside Tanner.
• variety of individuals in various job functions.
• work within the medical field desired.

Definitions

• Responsible for day to day operations of a medical practice (multiple locations and/or higher patient volume). Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports for the TMG and assisting in the preparation and review of the monthly reports. Also includes the implementation of OSHA/CLIA guidelines and the implementation and Interpretation of TMC Policies and Procedures.

Contact With Others
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect Of Error
Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
Supervisory Responsibility
Manages a medium-sized department of employees responsible for quality and quantity of work, cost, methods, and personnel, performs supervisory functions without intermediate supervisors. Manages a large department of employees (40 and up); quality and quantity of work, costs, methods, and personnel, has one or more assistants and intermediate supervisors.
Mental Demands
Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.
Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.
Working Conditions
Generally pleasant working conditions/normal office environment.
Physical Aspects
Continually (at least once per day)

• Hearing
• Speaking
• Walking

Frequently (at least 3 times a week)

• Typing
• Visual
• Color Vision
• Standing
• Handling - seizing, holding, grasping

Occasionally (at least once a month)

• Bending
• Manual Dexterity - picking, pinching With fingers etc.
• Reaching - above shoulder
• Reaching - below shoulder
• Lifting up To 25 lbs.
• Carrying
• Squatting
• Pushing/Pulling - up To 25 lbs.
• Pushing/Pulling - 25 To 60 lbs.