Practice Manager Orthopaedic Practice

Position Title: Practice Manager
Reports to: Practice Owner
Position Summary: Coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow. Incorporate workflows between the front office, clinical and back-end staff.
Essential Functions:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. The Ideal candidate will have a strong background in Revenue Cycle, Human resources, contract review and negation, and leadership.
Coordinate and manage the activities of front office team members engaged in checking in patients and performing general administrative tasks as directed by the Practice manager.

• For the first six months of employment will work in close conjunction with the Practice Liaison

• Organize and assign duties and tasks to front office team members.

• Training and onboarding of new staff members

• Assign annual training to existing and new staff members to ensure HIPAA, Compliance, and Efficiency with roles are held to high standards.

• Establish front office team member work schedules monthly.

• Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently, and timely.

• Monitor and control overtime.

• Weekly payroll for direct reports

• Assist team member time off requests.

• Maintain attendance policies and monitor monthly performance evaluations.

• Evaluate performance of front office team members and conduct verbal and written performance

evaluations after 30 days, 90 days and annually as needed.

• Coaching and mentoring front end staff for growth opportunities.

• Assist with interviews. Conduct orientation and training on front office policies and procedures.

• Identify and recommend solutions to f office team members and office issues or problems and document in the staff personal records

• Ensure high quality care for patients by reviewing and researching concerns or complaints and

recommending corrective action as appropriate.

• Assist in disciplinary action as needed in conjunction with the Practice Liaison

• Document all disciplinary action.

• Maintain adequate front office supplies. Ensure supply purchases are cost efficient and within the budget. Review and approve supply receipts in conjunction with finance team members.

• Assist with scanning, purging and faxing patient records.

• Monitor call queue and always oversee number of team members on phones.

• Monitor the flow of patient check in and check out. Keep patients informed of delays.

• Oversee front office collections of co-pays and fees.

• Serve as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.

• Assist with or conduct periodic staff meetings with front office team members.

• Schedule daily and monthly front office meetings and relay pertinent information to front office team members timely.

• Attend periodic training sessions and meetings pertinent to position.

• Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members and insurance companies, the public and the medical community outside for continuity of high-quality patient care.

• Maintain effective working relationships with all departments including, but not limited to Operations, Revenue Cycle, and Clinical departments etc.

• Perform all other duties as assigned.