Practice Manager - Urgent Care Administration

Flexible schedules for work-life balance

Paid time off accrues on day one for part and full time employees

Get up to 50% of earned wages with Payactiv - access to the money you worked for, but haven't been paid yet

Earn While You Learn – Deaconess offers tuition reimbursement for many healthcare opportunities, STEP UP program will pay your normal wages for time spent in enrolled class hours for up to 18 hours per week for approved programs. Educational Assistance up to $5.250.00 per calendar year while enrolled in undergraduate or graduate classes.

Tuition.io – Deaconess offers access to a full suite of tools to help manage and educate with student loans and expenses. One on one student loan coaching via email, chat or calls.

Tuition reimbursement

Outstanding Referral Programs

Pet Insurance Available

Medical Premium Assistance of up to 10% is available for eligible full time employees.

Wellness Incentives for full & part-time employee to reduce cost of insurance premium by $33.93 (and $11.30 for spouse, if applicable)

Onsite children’s care centers (Infant through Pre-K) at various locations

Free access to 2 Fitness Centers, located at Midtown and Eagle Crest.

Deaconess RN on Call is available for employees 24/7/365 to speak to an RN

Automatic enrollment in a 401K plan at 3% pre-tax contribution with an outstanding employer matching program

Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses

Career advancement opportunities

Work with Human Resources, Business Operations Manager and Practice lead physician(s) to interview and train allied health personnel with a goal toward efficient and practice workflow.

Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates float and replacement coverage by working directly with other Practice Managers.

Monitors, approves and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volume; complies with budget, MGMA and Deaconess Hospital standards.

Monitors, supervises and evaluates performance of all direct reports. Will seek input from Business Operations Manager and practice physicians for preparation of annual staff performance evaluations. Complete and submit to Human Resources in a timely manner.

Manages care of patients within assigned areas; maintaining economical and efficient departments.

Evaluates practice workflow, assuring the delivery of safe and efficient patient care. Works with Business Operations Manager and/or Chief Operating Officer to develop and implement improvement plans for any identified opportunity areas.

Assures adequate medical record retention and storage as applicable in relation to assigned areas.

Implements recommendations from audits.

Assesses and maintains compliance with all regulatory agencies to assure a safer work environment.

Maintains proficiency by keeping abreast of procedures, techniques, and equipment within assigned practices.

Communicates regularly with the Business Operations Manager and/or Chief Operating Officer; keeping them informed of department activities, any problems that arise, and corrective steps taken.

Holds regularly scheduled staff meetings; participates in all practice specific meetings.

Maintains knowledge of all clinic and applicable hospital policies & procedures. Communicates, promotes, and applies policy & procedure with all employees.

Works with support departments to develop and implement regular in-service programs to assist staff in remaining current with policies & procedures, certifications, competencies, etc.

Maintains practice focus on patient satisfaction; reviews survey results and implements improvement plans. Promotes all patient satisfaction initiatives.

Receives and processes patient complaints for areas of responsibility.

Actively participates in and/or leads quality improvement initiatives.

Accepts additional responsibilities as delegated by Business Operations Manager and/or Chief Operating Officer.

Complies with Standards of Employee Conduct; serves as a positive role model for employees and co-workers; supports and respects management decisions; takes initiative to improve Clinic environment and operations.

Assists in the development of annual staff and operating budgets; adheres to budget guidelines; analyzes variance and prepares plan for improvement.

Monitors ordering of pharmaceuticals, medical equipment and other supplies; assuring efficient and mindful use of resources.

Assures the maintenance of appropriate inventory levels.

Responsible for office billing, receivables and collections functions. Assures all charges are captured and accurately entered; maintains internal controls.

Identifies capital requests for the practice and completes capital equipment requests with justification.

Participates in professional development activities to keep current with healthcare trends.

Complies with Deaconess Employee Standards of Conduct.

Performs other projects and tasks as assigned.

When directed and/or approved by the administrative team, the Practice Manager role may include routine responsibilities for providing clinical or in-staffing support for department(s). Specific duties to be defined on individual basis.