Dental Practice Assistant Manager

Job Summary:
As the Assistant Manager of our dental office, you will play a critical role in supporting the efficient operation of the practice. You will work closely with the Office Manager and dental staff to ensure the delivery of high-quality patient care and smooth day-to-day operations. This role requires strong organizational skills, attention to detail, and the ability to effectively communicate with both patients and staff members.

Responsibilities:

• Administrative Support:
• Assist in managing administrative tasks such as scheduling appointments, maintaining patient records, and handling billing inquiries.
• Oversee the reception area, ensuring patients are greeted warmly and efficiently.
• Coordinate with insurance companies to process claims and verify patient coverage.
• Staff Management:
• Provide guidance and support to dental assistants, hygienists, and front office staff.
• Assist in recruiting, training, and evaluating new team members.
• Foster a positive work environment by promoting teamwork and resolving conflicts as they arise.
• Patient Care:
• Address patient inquiries and concerns in a professional and compassionate manner.
• Ensure patient satisfaction by monitoring service quality and implementing improvements when necessary.
• Assist with treatment coordination and follow-up to ensure patients receive appropriate care.
• Financial Management:
• Monitor accounts receivable and follow up on outstanding balances.
• Identify opportunities to improve revenue generation and cost efficiency.
• Compliance and Regulation:
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Keep abreast of changes in dental regulations and update policies and procedures accordingly.
• Maintain confidentiality of patient information and adhere to HIPAA guidelines.
• Facility Management:
• Oversee the maintenance of the dental office, including equipment, supplies, and cleanliness.
• Coordinate with vendors and service providers to address maintenance issues promptly.
• Implement safety protocols to ensure a secure environment for patients and staff.

Qualifications:

• Previous experience in a dental office or healthcare setting preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in dental software and Microsoft Office Suite.
• Knowledge of insurance billing procedures and dental terminology.
• Leadership skills with the ability to motivate and inspire a team.
• Attention to detail and commitment to delivering high-quality service.

Education:

• High school diploma or equivalent required.
• Additional coursework or certification in dental office management or related field preferred.

Working Conditions:

• This position typically operates in a dental office setting, with regular exposure to patients, dental equipment, and administrative tasks.
• May require occasional evening or weekend hours to accommodate patient appointments or special events.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Highland, IN 46322: Relocate before starting work (Required)

Work Location: In person