Practice Manager (Plastic Surgery & Medspa)

Practice Manager

Are you a proactive self-starter? Are you organized, detail oriented, and good with people? Are you a proven leader in the beauty, medspa, or Plastic Surgery industry? If so, we would love to hear from you!

Luxury boutique Plastic Surgery & MedSpa office is seeking a Practice Manager to join our team. You should possess outstanding communication skills and the ability to manage multiple simultaneous projects.

Duties and Responsibilities

• Accounting and finances, including revenue and expense management
• Setting annual budgets
• Setting monthly and quarterly performance goals
• Analyze monthly and quarterly key performance indicators
• Design and implement office policies and standard operating procedures
• Manage office workflow and patient flow
• Assist with inventory management and reconciliations
• Manage the day to day operations of the office from open to close
• Proactive focus on continuous improvement
• Manage staff work schedules, PTO, vacations, and payroll
• Recruit, interview, and onboard all new employees
• Lead daily huddles and weekly/monthly meetings
• Supervise and manage all staff members
• Conduct performance reviews of all staff members
• Create documents, briefings, reports, and presentations as directed
• Manage operating room accreditation, staff licensure, and all necessary compliance with local, state, and federal regulations
• Assist with marketing campaigns, social media efforts, and design projects
• Discuss cosmetic consultations, cosmetic procedures, medspa services, and VIP memberships with prospective patients over the phone, via email, through text, and in-person
• Prequalify prospective patients and schedule cosmetic and medspa consultations
• Meet with patients at time of consultation to discuss surgical & MedSpa procedures, review post-operative expectations, show before and after photos, answer questions, alleviate concerns, develop quotes, and discuss fees and financial policies
• Schedule all aspects of surgeries - coordinate pre-op, post-op, facility, anesthesia, staffing, and other requirements
• Touch base with patients after surgery over the phone, via email, and in-person
• Discuss and educate patients on our medspa offerings
• Cover front desk, patient care coordinator, and back office duties as needed
• Perform additional responsibilities as they arise and upon request

Job Requirements:

• Must have at least 5 years of experience in the medspa, Plastic Surgery, dermatology, medical private practice, high end retail, or luxury hospitality industry. Ideally must have experience in a leadership or management role
• Must have a positive upbeat attitude
• Must process excellent people skills
• Must have outstanding communication skills, both written and verbal
• Skilled use of smartphone, software, and internet technology
• Skilled at Microsoft Office Suite including Word, Excel, and Powerpoint
• Must be highly perceptive, observant, and considerate while being able to anticipate the needs of the business
• Detail oriented with meticulous organization, task management, and communication skills
• Self-motivated and able to work independently
• Must sign a non-disclosure agreement and pass background/credit checks prior to commencement
• Bachelor’s degree from a 4-year College or University is required

This position will require long shifts from open until close, some evenings, and some weekends depending on business needs.

Please send a cover letter introducing yourself and explaining why you would be a good fit for this position. Please include the following information:

• Why are you a good fit for this position?
• Do you need any benefits such as health insurance, etc?
• What is your expected compensation?
• Please include links to your social media (Facebook, Instagram, Twitter, TikTok)

Applications without cover letters will NOT be considered.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Healthcare setting:

• Medical office

Medical specialties:

• Surgery

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to commute to Boston for work up to 2 days a week if required?

Ability to Commute:

• Chelmsford, MA (Required)

Work Location: In person