Practice Manager I

Overview

Practice Manager I

Envision Healthcare

This is a remote position with frequent travel to Orlando and the Panhandle of Florida areas

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision's core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

We currently have an exciting opportunity available for an experienced Practice Manager I!

Responsibilities

The Practice Manager I is responsible for the effective management of all assigned facilities through: deployment of clinical clinicians; implementation of corporate policies, procedures and initiatives; and acts as primary liaison with practice clinicians, clinical leadership and clients.

Essential Duties and Responsibilities

Facility

• Maintain basic knowledge of hospital contractual requirements (quality, financial, satisfaction) and educate clinicians appropriately. Assist with the renewal or modification of said contract as requested.
• Create awareness among facility/key hospital personnel on our service lines, including quality program. Understand, in turn, the needs and quality program of the hospital. Responds appropriately to inquiries on our service lines (Anesthesia, EMHM, Children's Services) and refer internally as needed.
• Assist practice leadership in gathering quality data for practice leadership to present to the hospital.
• Ensure facility adoption of standard forms.
• Facilitate adoption of hospital EMR where necessary.
• In coordination with Clinical and Practice Management Leadership, liaise with the hospital to facilitate problem resolution and goal setting.
• Interface and network with hospital departments and attend applicable meetings.
• Be aware of local developments and identify potential threats and opportunities, including identification of available opportunities to provide services in Emergency Medicine, Anesthesia or Children's Services and any issues with the administration's satisfaction with those services. Escalate to Clinical and Practice Management Leadership as warranted.

Clinician Services

• Assist HR in interface with clinician for benefit enrollment, FMLA, work related injuries, etc.
• Serve as the initial source of contact and communication for Physicians in regard to Payroll, HR, etc.
• Maintain a working knowledge of behavioral and HR staff issues; reporting staff issues appropriately to Clinical and Practice Management Leadership.
• Work with teams and facility to assist in urgent credentialing issues, deficient records, renewal of privileges, missing licensure/certifications, etc.
• In collaboration with Clinical Leadership, initiate and coordinate staff meetings.
• Assist Clinical Leadership in managing and coordinating onboarding process for assigned facilities (facility orientation, access cards, introductions, etc.).

Clinical Education

• Assist Clinical Leadership in preparing and disseminating quality reports on a regular basis as tools to provide continuous performance feedback to department leadership and staff.
• Assist clinicians on event reporting process.
• In collaboration with Clinical Leadership, coordinator on-site training for initiatives.
• In collaboration with Clinical Leadership, distribute policies and assist Leadership in monitoring compliance.
• Perform necessary site reviews to ensure compliance with NCQA, JCAHO and other regulatory and accreditation requirements. Maintain logs for all necessary CME's on clinicians for Hospital Credentialing, Board Maintenance of Certification and State maintenance of licenses and DEA

Recruitment & Clinician Relations

• Interact with Central Services as necessary to ensure effective and efficient functioning of facilities. Assist in the recruitment process for all open positions at the facility (i.e., Scheduling candidates for interviews with key hospital personnel, prepare interview agenda, etc.).
• Submit request form to Clinical Support Services for each open position at facility. Review the clinician staffing list, and ensure all clinicians are accurately represented.
• Review the clinician staffing vacancy list with Clinical Leadership, and ensure accuracy.
• Notify changes in staffing immediately of any potential upcoming vacancies.
• Assist in the recruitment effort for open positions through the interface with affiliated clinicians at the site, the Clinical Leadership, and locum vendors
• Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned completed. Track all information and log and follow-up on missing items. Closely monitor the credentialing progress to assure candidate is successfully processed internally and at the facility as close to the preferred start date as possible.

Financial

• Act as liaison with Accounting and Finance to research and assist in resolving financial-related practice and/or budget issues.
• Ensure effective labor management of facilities through intimate understanding of the schedule at the facility, provision of guidance and support where necessary to assure the most cost-effective solution is being employed. Coordinate with facility Clinical Leadership and division leaders to cover vacancies, vacations, and other scheduling issues.
• Engage the use of per diems, locums, and agency clinicians as necessary; ensure usage is monitored, appropriate and approved.
• Understand monthly labor costs as they relate to budgets and proactively take action to research and report on issues by working collaboratively with Practice Management Leadership.
• Maintain working knowledge of budgets and dashboards and how staffing changes may impact the practice financials.

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Demonstrates persistence and overcomes obstacles.
• Develops innovative approaches and ideas.
• Exhibits sound and accurate judgment. Includes appropriate people in decision making process. Makes timely decisions. Supports and explains reasoning for decisions.
• Prioritizes and plans work activities.
• Exhibits ability to learn and apply new skills. Requires some supervision. Uses resources effectively.
• Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Adapts to changes in the work environment. Manages competing demands.
• Expresses ideas and thoughts verbally. Exhibits good listening and comprehension. Keeps others adequately informed.
• Builds rapport up, down, and across the organization. Establishes collaborative relationships to achieve objectives.
• Exhibits objectivity and openness to others' views. Welcomes feedback. Contributes to building a positive team spirit. Establishes and maintains effective relations. Offers assistance and support to co-workers. Works cooperatively in group situations.

Education/Experience

• Bachelor's Degree from four-year College or University and 2 years of related experience; or equivalent combination of education and experience.

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.